Our client
a chain of salons seeks to recruit a Salon manager who will be in charge of delivering
exceptional team performance, which will result in a superior level of customer
service.
Salary: KShs 50,000 - 80,000
Key Roles
The Salon
Manager is responsible for running the allocated salon(s).
This means
that the Salon Manager not only directly oversees the daily operations at the
salon but that he/she also needs to ensure that the service level always meets
if not exceeds customer expectations as well as company standards.
The high
quality will be reflected in the achievement of annual sales targets of all
assigned services and products. In this position as head of team he/she is
accountable for the training and development of his/her team, provides
leadership and offers mentoring where necessary.
Eventually
the Salon Manager is always a role model for the image of the company.
Salon manager procedures
Overall
- Opening & closing check
- Ensure optimal hygiene
- Check agenda (bookings)
- Ensure optimal work conditions
- Check inventory
Daily
- Administration
- Check salon (presentation)
- Assist team to improve quality
- Be a good host (customers)
- Solve problems (clients/staff)
- Coach and control your team(s)
- Retail activity (promote extra treatments/booking)
Every week
- Check bookings
- Check displays
- Check Inventory
- Education check
- Store check
Monthly procedures
- Benchmark salons
- Monthly report salons
- Train your staff, set goals
- Discuss goals with individual staff
- Check & control appointments
Qualifications
- 2 years + retail management experience in a customer service oriented environment with a large team
- Knowledge of technical skills, products and materials
- Commercial insights (i.e. sales, retail, benchmarking, etc.)
- Handle over 50 staff & is creative in nature
- Computer literate
- Able to discipline staff
If
qualified kindly send your CV and application letter to jobs@jantakenya.com clearly indicating
‘Sales Manager’ on the subject line
Only
shortlisted candidates shall be contacted
