Safaricom
Limited is the leading mobile telecommunications company in Kenya.
We are at
the forefront of the industry and always seek to attract and retain talented,
creative and innovative team players who are excited by the opportunity of
pushing the frontiers of this evolving technology, growing our services,
exciting our customers and contributing to our community.
Support Analyst -
Enterprise Systems Support (Business Intelligence Systems)
Ref: TECHOLOGY-SAESS-R-DEC 2013
We are
pleased to announce the following vacancy in the IS OPERATIONS Department
within the Technology Division.
In keeping
with our current business needs, we are looking for a person who meets the
criteria indicated below:
Reporting
to the Principal Support Analyst Intelligence Systems the role holder will
provide leading expert support to existing and upcoming internal Business
Intelligence, FMS, Subscriber Registration, RAID, DCM/SAS and other related
reporting systems and provide end user support.
Key Responsibilities:
- Provide expert support (and system management where applicable) for assigned systems and applications;
- Maintain Data and Application availability for all assigned systems and applications;
- Provide 1st Level and 2nd Level applications support (and system management where applicable) for all other internal applications within the Business Support Systems team’s jurisdiction;
- Escalate and source expertise where necessary;
- Ensure full involvement in testing new products, services, technologies, new and upgraded applications before implementation and rollout;
- Provision of User Acceptance Test (UAT) environment in conjunction with Business Analyst;
- Ensure Systems, Applications and Availability Monitoring;
- Ensure Documentation and policy implementation and accessibility;
- Ensure Documents are updated every 6 months and version control is implemented on each document.
Role Requirements
- University Degree in Computer Science or IT Related field;
- Microsoft certification: MCSE, MCDBA;
- Oracle DBA training is an added advantage;
- Proficiency in UNIX/Linux is an added advantage;
- 2-3 years of work experience in a client server environment;
- 2 years DBA and/or Application Support experience;
- Programming skills in any 4GL or a functional programming language e.g. SQL;
- Highly developed analytical thinking skills;
- Ability to role-model and manage customers and fellow team members;
- Team player;
Support Analyst -
Enterprise Systems Support (Retail Systems)
Ref: TECHOLOGY-SAESS-R-DEC 2013
We are
pleased to announce the following vacancy in the IS OPERATIONS Department
within the Technology Division. In keeping with our current business needs, we
are looking for a person who meets the criteria indicated below:
Reporting
to the Senior Manager - Enterprise Systems Support the role holder will provide
expert technical support to existing and upcoming Revenue Systems, POS and
related applications.
Key Responsibilities:
- Ensure Data and/or Application Availability of the assigned systems and applications;
- Participate in Testing and Implementation of new products, services or upgrades;
- Provide secondary and tertiary support (and management where applicable) for all Revenue Systems and MPESA and their interfaces;
- Perform Systems and Applications Monitoring;
- Ensure Documentation and Policy implementation.
Role Requirements
- University Degree in Computer Science or IT Related field;
- Programming skills in any 4GL or a functional programming language e.g. SQL;
- Oracle DBA training is highly recommended;
- Proficiency in UNIX/Linux would be an added advantage;
- 3-4 years of work experience in a client server environment;
- 2 years DBA and/or Application Support experience;
- Highly developed analytical thinking skills;
- Ability to manage customers and fellow team members;
- Team player;
If you feel
that you are up to the challenge and possess the necessary qualification and
experience, please send your resume with your cell phone contact indicating
your experience and why you are the most suitable candidate for the role
clearly quoting the job title and job reference to the address below by Tuesday
24th December 2013.
The Head of
Talent and Resourcing,
Safaricom
Limited
Nairobi
via E-mail
to hr@safaricom.co.ke
