Cellulant is a mobile commerce
company.
It operates Africa’s number one
mobile commerce network and aims to connect 100 million customers to its mobile
commerce ecosystem.
We are the mobile commerce partner
of choice and our goal is to connect all of our corporate customers, including
e.g. the top Pan African banks, various merchants, to the richest mobile
commerce ecosystem in Africa, helping them provide better communication, and
more services, and more value to their end consumers.
We do that by providing services
like mobile banking, mobile payments, music, information services and other
mobile related services.
To be able to meet these aggressive
growth expectations we need to grow our dynamic team.
We invite you to be part of that
growth.
We seek to recruit pro-active and
self - driven individuals to fill the position below;
Manager Merchant
The successful candidate is expected
to oversee and manage the Merchant team to increasing revenue by:
- Building interesting pool of merchants
- Establishing strong and long lasting partnerships with
merchants
- Increasing usage of services (e.g. consumer activation,
marketing)
- Increase quality, productivity and efficiency of teams.
Key result areas
Business development & Customer
relationship management
- Building interesting pool of merchants, e.g. bring new
merchants on board, provide additional payment services with/to existing
merchants
- Establish partnerships with merchant aggregators when
interesting or necessary
- Build and maintain strong and trustworthy relationships
with merchants at management level (e.g. MD, Head of IT, Head of
payments/Head of finance, Head of Operations) to establish Cellulant as
the partner of choice for mobile payment services
- Bring in market insights and customers long term needs
regarding mcommerce
- Ensure a continuous roadmap of improved user experience
and new services/features
- Increase usage of services via mobile banking and
Mobile Network Operators wallets (Mpesa), e.g. by activating consumers,
marketing, adding new services, direct marketing, improving processes and
technology
Increase bottom line
- Scrutinise customer data together with team to ensure
fact based management of customers
- Drive revenue growth per customer by e.g. increasing
active consumers, increasing user experience, amount of transactions, new
services, revised commercials etc.
- Drive profitability of merchant team, customers and
products/services
Capacity building
- Build and manage capacity to sell, roll out and support
mobile payment services to banks and MNO wallets.
- Improve quality and capacity of merchant team through
knowledge management: e.g. provide insights, train on e.g. relationship
management skills, conduct regular meetings to be able to handle their
responsibilities and the meet business goals.
- Improve quality, productivity and efficiency to ensure
the P&L is as planned.
- Manage and coach the merchant team towards better
individual and team performance.
Governance: Operating Structures and
Controls
- Ensure that the appropriate policies, processes and
tools to govern and operate customer engagement are established, reviewed
and adhered to, e.g. service management reports and meetings; pricing
process
Service Management
- Ensure service management standards are met and service
management processes are followed by the team members.
Project delivery
- Manage delivery process to ensure timely and high
quality delivery of new products and services to the customers
- Manage required internal relationships to ensure
prioritisation and sufficient resources
Required competencies
- A minimum of 6 years in consulting/business
development/entrepreneur
- Proven track record in business development and
therefore excellent presentation, selling and negotiation skills
- Strong in building partnerships with key stakeholder
- Must have managed a team for a minimum of 2 years
- Must have experience or interest in mobile technology
and products
Required skills
- Knows how to manage teams to get things done: planning,
follow through, think in solutions and alternatives
- Hungry for and proven track record of increasing
revenue
- Strong analytical and solutioning/consulting skills
- Highly energetic and dynamic personality
- Understands and acts based on dynamics in mobile
commerce, banking and payments/merchants sectors
Interested candidates are requested
to submit their CVs and a convincing cover letter to pdc.recruitment@gmail.com
indicating the job title applied for by 15th July 2013.
Only shortlisted candidates will be
contacted.