Cellulant
is a mobile commerce company. It operates Africa’s number one mobile commerce
network and aims to connect 100 million customers to its mobile commerce
ecosystem.
We are the
mobile commerce partner of choice and our goal is to connect all of our
corporate customers, including e.g. the top Pan African banks, various
merchants, to the richest mobile commerce ecosystem in Africa, helping them
provide better communication, and more services, and more value to their end
consumers.
We do that
by providing services like mobile banking, mobile payments, music, information
services and other mobile related services.
To be able
to meet these aggressive growth expectations we need to grow our dynamic team.
We invite you to be part of that growth.
We seek to
recruit pro-active and self - driven individuals to fill the position below;
Manager Banks
- The successful candidate will be responsible to oversee and manage a cluster of banks (6+) to increasing revenue by:
- Establishing strong and long lasting partnerships with key banks
- Increasing usage of services (consumer activation)
- Increase quality, productivity and efficiency of teams
Key result areas
Customer relationship
management & Business development
- Build and maintain strong and trustworthy relationships with bank customer at management level (e.g. Channel manager; Product manager) to establish Cellulant as the partner of choice for mobile commerce.
- Bring in market insights and key customers long term needs regarding mcommerce
- Ensure a continuous roadmap of off the self and new products per customer
- Increase usage of services, e.g. by activating consumers, adding new services, direct marketing, improving processes and technology
Increase bottom line
- Scrutinize customer data together with team to ensure fact based management of customers
- Drive revenue growth per customer by e.g. increasing active consumers, amount of transactions, new services, revised commercials etc.
- Drive profitability of bank team, customers and products/services
Capacity building
- Build and manage capacity to sell, roll out and support mobile banking and mobile payment services to banks.
- Improve quality and capacity of bank team through knowledge management: e.g. provide insights, train on e.g. relationship management skills, conduct regular meetings to be able to handle their responsibilities and the meet business goals.
- Improve quality, productivity and efficiency to ensure the P&L is as planned.
- Manage and coach the M-banking team towards better individual and team performance.
Governance: Operating
Structures and Controls
- Ensure that the appropriate policies, processes and tools to govern and operate customer engagement are established, reviewed and adhered to, e.g. service management reports and meetings; pricing process
Service Management
- Ensure service management standards are met and service management processes are followed by technology team members.
Project Delivery
- Manage delivery process to ensure timely and high quality delivery of new products and services to the customers
- Manage required internal relationships to ensure prioritization and sufficient resources
Required competencies
The
candidate must:
- A minimum of 6 years in consulting/business development/entrepreneur
- Strong at building partnerships with key stakeholder in multinational organizations, especially banks
- Must have managed a team for a minimum of 2 years
- Knows how to manage teams to get things done: planning, follow through, think in solutions and alternatives
- Hungry for and proven track record of increasing revenue
- Strong analytical and solutioning /consulting skills
- Understands and acts based on dynamics in mobile commerce, banking and payments/merchants sectors
- Must have experience or interest in mobile technology and products.
Required skills
- Good verbal and written communication skills
- Customer service skills
- Strong organizational, time management and prioritization skills.
- Able to take a creative approach to situations and problem solving.
- A skilled team player.
Interested
candidates are requested to submit their CVs and a convincing cover letter to
pdc.recruitment@gmail.com indicating the job title applied for by 6th August
2013.
Only
shortlisted candidates will be contacted.