Samasource
is an award-winning technology social enterprise that provides dignified,
internet-based work to people living in poverty.
We
build technology that helps leverage the brain power of the poor so they can
lift themselves out of poverty by providing valuable services to companies
around the world.
The
Job:
We are looking for a self-motivated Field Project Manager to assist our Delivery Team in efficiently and effectively managing projects through our distributed workforce within delivery centers in Kenya, Uganda, Haiti, South Africa, India, and Pakistan.
We are looking for a self-motivated Field Project Manager to assist our Delivery Team in efficiently and effectively managing projects through our distributed workforce within delivery centers in Kenya, Uganda, Haiti, South Africa, India, and Pakistan.
The
field project manager will be a critical part of our delivery team, consisting
of Professional Services team in HQ (San Francisco, CA, USA), Field Project
Managers in Nairobi, Kenya, and Quality Team in India.
The
Field Project Manager will work closely with our local centers to manage
high-impact projects from trial to completion.
Responsibilities:
Responsibilities:
- Perform
comprehensive project management and Delivery Center oversight to ensure
timeliness and high-quality project results, meeting KPIs and client SLAs
- Work closely
with portfolio of Delivery Center partners for comprehensive capacity
planning and workforce management
- Perform data
driven analysis on project and performance metrics to optimize project execution
effectiveness
- Work closely
with Delivery Center managers and field personnel to ensure workers
receive training and support for client projects
- Maintain open
communications with Delivery Centers on quality issues, instruction
clarifications, and best practices for project completion
- Seek continual
innovation and improvement in task design, worker training, project
workflow, delivery process and our technology platform to increase
automation and efficiency of delivering projects
- Review and
perform quality checks on all projects completed by Delivery Centers
- Interface
closely with Delivery Team in head office on project scope, parameters,
timelines, and expectations
Requirements:
- BA/BS with a
strong academic record from a top university. Degree in economics,
business, or other field with emphasis on data analytics preferred
- 2 year
commitment to the role based in Nairobi, Kenya
- Minimum 4 years
total working experience, at least 2 years related experience
- Robust
analytical and Excel skills, with experience analyzing large datasets in
Excel
- Exceptional
attention to detail
- Strong writing
and communication skills
- Strong project
management experience
- BPO experience
preferred
- Six Sigma
certification a plus
- Proficient with
Microsoft Office programs (Excel, Word, etc.), familiarity with
collaborative project management web software like Basecamp a plus
- At home in a
fast-paced environment that requires excellent time-management and the
ability to multi-task and prioritize effectively
- Comfort in
working independently in an unstructured environment, with reliable
execution and timelines and strong communication skills
- Ability to
effectively communicate with people from diverse backgrounds and cultures
Only qualified, short-listed candidates will be contacted