Dynamic People Consulting is recruiting aCustomer
Service Assistant for one of its clients, a global competitor in wines and
spirits.
Reporting to the Customer Services and Supply Chain Manager, the role of the
Customer Service Assistant is to manage and direct customer service and
logistics to meet and exceed the sales, distribution support and service
expectations of export customers for the modern trade customers.The Customer Service Assistant will be responsible for the following:
- Receive
orders and accurately process on the system according to instructions;
- Order
turn around report per customer on a weekly and monthly basis;
- Ensure
orders are delivered on priority and identify any risks immediately for
corrective action;
- Continuously
review customer activity, analyse data, and identify trends taking
corrective action and modifying procedures where necessary;
- Manage
customer relationships effectively.
The successful candidate should have the following
qualifications:
- Bachelors
Degree in Supply Chain/Procurement/Logistics at entry level;
- Excellent
IT Skills with a background experience with an ERP system;
- Strong
communication and organizational skills;
- Strong
business perspective understanding;
- Passion
for working with customers, internally and externally;
- Shows
a strong desire to develop trust and long term relationships;
- Strive
for service improvements and be proactive and responsive to
customer demands;
- Strong
analytical thinking.
If you believe you qualify for this position, please send your
CV and details of your current and expected remuneration to
recruitment@dpckenya.com
Only qualified candidates shall be contacted
Only qualified candidates shall be contacted