I&M Bank is looking to recruit competent and highly
motivated individuals for the following position:
Ref: BM/11/2012
Branch Manager
5 Positions
Job Summary:
The ideal candidate will be responsible for both service
and business targets as well as their profitability and growth for the assigned
branch in line with the Bank’s strategy.
Key Duties and Responsibilities:
- Implementing
the Bank’s strategy at branch level i.e. growth in customer base with
concurrent growth in branch liabilities and assets.
- Overseeing
customer service delivery, maintenance and improvement of Retail Banking
service standards in order to ensure customer satisfaction and retention.
- Formulating
and implementing branch business plans, forecasts and budgets and ensuring
their control and periodic reviews
- Building,
developing and motivating a high performing team.
- Implementing
and monitoring the operational risk management guidelines for the branch.
- Supporting
marketing initiatives and monitoring and provide regular feedback on
products performance.
- Maintaining
the look, feel and physical security of the branch premises, staff and
customers.
- Maintaining
knowledge of regulatory and legal requirements relevant to the role.
- Cooperating
fully with the Credit Department in extending and enforcing credit
policy
- Directing
all operational aspects of the branch to include distribution operations,
customer service, human resources, administration and sales in a manner
that supports reaching the profitability goals.
- Administration
and efficient daily operation of a full service branch office, including
operations, lending, product sales, customer service, and security and
safety in accordance with the Bank’s objectives.
- Promoting
the sales and service culture through coaching, guidance and staff
motivation relationships
Qualifications and Competencies:
- Be
a holder of Bachelor’s degree in a business related field
- Professional
banking qualifications such as AKIB will be added advantage
- Knowledge
of operational policies, procedures and legalities relevant to branch
operations
- At
least 5 years’ managerial experience in the banking industry
- Strong
selling, communication and presentation skills
- Ability
to lead teams and deliver business results
- Proficiency
in analysing financial statements
- Motivated
self-starter, comfortable in fast-paced environment
- Strong
leadership, motivation and managerial skills
- Judgement and
decision-making ability
Ref: HAF/11/2012
Head of Asset Finance
1 Position
Job Summary:
The job-holder will be expected to drive and grow the Asset
Finance business of the Bank, comprising of Vehicle and Equipment financing as
well as Insurance Premium Financing.
Key Duties and Responsibilities:
- Develop
and implement a consolidated, clear and documented strategy for business
growth of the Asset Finance business of the Bank, delivering superior
financial performance and profitability.
- Set
up, lead and manage the performance of the Asset Finance Unit of the Bank
comprising of sales, credit and collections.
- Establish
effective sales channels and dealer relationships
- Establish
efficient processes to deliver quick turnaround times for application
processing
- Establish
an efficient collections mechanism
- Coordinate
with internal support divisions and branches to deliver sales and service
Minimum Requirements:
- Bachelor’s
degree , MBA preferred
- At
least 10 years experience in handling various facets of Asset Financing,
including at least 2 years as Head of unit.
- Complete
awareness and market knowledge of the Asset Finance business
- Excellent
knowledge of bank processes and systems
- Good
credit skills
Personal Attributes & Skills required in undertaking the
role
- Should
be an aggressive and inspirational leader, able to develop and performance
manage a business
- Should
have good relationship management and sales skills
- Age
– at least 35 years
Ref: A/11/2012
In House Architect
Job Summary:
The job-holder will be expected to design the interiors of all
required office premises, branches, ATMs and other installations and coordinate
the project execution for the same.
Key Duties and Responsibilities:
Design internal layouts, furniture, fixtures and finishes for
new branches, offices, ATMs and other installations as per the quality and
security standards of the Bank.
Handle the entire project execution process including tendering,
appointment of contractors and suppliers, project planning and execution within
approved budgets and timelines.
Minimum Requirements
- A
Bachelor’s degree in Architecure.
- At
least 5 years’ experience with a leading Architectural firm in
independently designing and executing large to medium sized interior
projects.
- Creative
awareness of modern interior design trends and techniques.
- Hands
on project implementation ability in managing performance of
contractors.
- Sound
technological knowledge in related areas.
- Good
market knowledge of related service providers and suppliers.
Personal Attributes & skills required in undertaking the
role:
- Should
be creative and innovative. Should be able to work in a timely and
organised manner .
- Should
have excellent problem solving skills in project management.
- Should
be results-oriented, possess the ability to work under pressure and
deliver on time.
- Should
have excellent communication & interpersonal skills.
- Age
– at least 28 years.
Ref: BPC/11/2012
Branch Projects Coordinator
I Position
Job Summary:
The job-holder will be expected to coordinate the setting up of
new branches and off-site ATM network for the Bank.
Key Duties and Responsibilities:
- Identifying
suitable locations and premises for new branches and Off-site ATMs.
- Negotiating
with landlords and letting agents and finalising the premises.
- Obtaining
all necessary internal and external approvals.
- Coordinating
with all internal departments to ensure that all resources are ready and
available for opening the branches and ATM sites.
- Coordinating
the project implementation process and interacting with all relevant
external agencies to ensure timely and cost effective project completion.
Minimum Requirements:
- Bachelor’s
degree .
- At
least 5 years’ experience in setting up branches in leading commercial
banks.
- Knowledge
of how banks function and of statutory requirements for establishing
branches.
- Project
management skills.
- Personal
attributes & skills required in undertaking the role:
- Good
market knowledge .
- Good
negotiation skills.
- Excellent
communication skills.
- Should
be results-oriented, possess the ability to work under pressure and
deliver on time.
- Age
– at least 30 years.
Ref: CSDM/11/2012
Customer Service Delivery Manager
1 Position
Job Summary:
The job-holder will be expected to set standards, establish,
monitor and manage performance in the customer service delivery of the Bank.
Key Duties and Responsibilities:
- Develop
customer service standards and devise ways to measure and monitor the
same.
- Implement
the standards bank wide.
- Coordinate
with other support departments to ensure facilitation of service delivery.
- Ensure
customer service training to relevant staff.
- Conduct
customer service audits.
- Coordinate
the complaint handling process.
Minimum Requirements:
- Bachelor’s
degree.
- At
least 8 years’ experience in handling customer Service at a
managerial/supervisory level.
- Good
knowledge of Bank Operations and Audit.
- Personal
attributes & skills required in undertaking the role:
- Should
be able to foster and imbibe excellent service values to all relevant
staff.
- Excellent
communication and presentation skills.
- Leadership
Skills.
- Age
– at least 30 years.
Ref: HOABC/11/2012
Head of Alternate Banking Channels
1 Position
Job Summary
The job-holder will be expected to drive and grow the Alternate
Banking Channel businesses of the Bank including Mobile Banking and Internet
Banking.
Key Duties and Responsibilities
- Develop
and implement a road-map for innovation and development of the Alternate
Banking Channels of the Bank, including Mobile Banking and Internet
Banking
- Develop
and Implement new Alternate Banking products and services
- Manage
performance and drive usage of the Alternate Banking Channels of the Bank.
Minimum Requirements
- Bachelor’s
degree , MBA preferred.
- At
least 10 years’ experience in handling Alternate Banking Channels commercial
and product development functions of a commercial bank at a senior
managerial level.
- Exposure
to developing Mobile and Internet Banking products.
- Demonstrated
hands on experience at Senior Management level on innovation/product
development.
- Sound
technological knowledge in related areas.
- Deep
market knowledge and established relations with vendors and other industry
functionaries.
Personal Attributes & Skills required in undertaking the
role
- Should
be able to identify and fill gaps in the market by developing project
proposals to fill in the identified needs.
- Good
Business knowledge and awareness as well as a business development mind
- Excellent
analytical & problem solving skills
- Leadership
Skills to lead teams
- Proven
product development skills
- A
deep and wide understanding of ICT financial delivery systems
- Should
be able to identify and fill gaps in the market by developing project
proposals to fill in the identified needs
- Should
display understanding of the latest developments and emerging trends in the
market place with regard to banking solutions
- Ability
to formulate project management strategies linked to the Bank’s vision
- Should
be results-oriented, possess the ability to work under pressure and
deliver on time
- Excellent
communication & interpersonal skills
- Age
– at least 35 years
Ref: HORM/11/2012
Head of Risk Management
1 Position
Job Summary:
I&M Bank is a significant player in the Kenyan market and
across the region having presence in Kenya, Mauritius, Tanzania and Rwanda.
The Bank offers a wide range of commercial banking and financial
products and services, and prides itself on introducing innovative products and
services based on the needs of its customers.
The position will be required to oversee management of all facets
of risks in banking across its Kenyan operations and its banking subsidiaries
in the East African region.
The position will be based in Nairobi, Kenya.
However, the successful candidate will be expected to travel
across the region when called upon.
Key Duties and Responsibilities:
- To
ensure institutional adherence to internal and external risk parameters.
- Responsible
for developing the mechanism for identification, monitoring and managing
the financial and non-financial risks of the Bank and its subsidiaries /
associates in the region by interacting closely with the risk taking units
- Development
of risk appetite, risk policies and risk limits including, but not limited
to formulation of an Overall Bank / Group Risk Management Strategy /
Framework, Market Risk Management policy based on ALCO guidelines,
Operational Risk Policy, Credit Risk Policy, Adjusted ALM Policy and other
risk policies in compliance with external and internal rules and
regulations
- To
identify, measure, monitor and control all categories of risk and to
determine appropriate risk tolerance levels as per established policy.
The purpose is to set in place an efficient, early warning system
with regard to risk identification, measurement and control.
- To
oversee Credit Function and all aspects relating to management of credit
risk and administration including critical examination of large value
credit proposals and highlight risks before approvals are granted.
- To
oversee the functioning of the Legal Department and ensure it is managed
in an efficient and effective manner
- Monitor
and report on a monthly basis the portfolio exposure and risk
concentrations.
- Provide
an independent analysis of Risks.
- Develop
& maintain risk reporting systems
- Develop
& maintain Risk quantification methods
- Assist
Top Management and Board in understanding the risk, its measurement, and
control methodology
- Reviewing
all policies, strategies, plans & procedure manuals from the Risk
perspective
- Creating
awareness on Risk Management across the Bank and the Group at all levels
- Prepare
reports for the Board on the Bank’s risk profile and changes therein
- Identify
and adopt global best practices
- Review
of all policy documents and manuals and ensuring that these are updated
and reviewed at least, annually.
- Actively
participate in Assets and Liabilities Committee (ALCO) of the Bank and
provide critical inputs.
- Ensuring
in depth appraisal of credit proposals, post sanction monitoring of
advances portfolio, monitoring of non-performing advances through NPA
Committee and legal department, policies and procedures, risk assessment
etc.
Minimum Requirements:
- At
least 15 years all around and hands on experience in Banking under
different areas / functions such as Risk, Operations, Treasury, Credit,
Finance, Audit with at least a min. of 3 years in Risk.
- Sound
understanding of Enterprise Risk Management principles
- Good
communication skills
- Self-initiator
and good motivator
- Ability
to work with all levels of management and across business units and
departments
- Keen
and effective team player
- Strong
problem solving and analytical skills
- Knowledge
of Basel II and III
- At
least 5 years’ experience in risk modeling
- Good
understanding of financial instruments
- Good
working knowledge of computer programmes
Ref: MRM/11/2012
Market Risk Manager
1 Position
Job Summary:
Advises the ALCO and senior management on the Bank’s Market Risk Management objectives and direction.
Job Summary:
Advises the ALCO and senior management on the Bank’s Market Risk Management objectives and direction.
Advises risk mitigating strategies for market risk;
monitors and reports Market Risk.
Duties and Responsibilities:
Identifying risks
Duties and Responsibilities:
Identifying risks
- Provides
an independent view regarding Market Risk.
- Provides
insight in the existing risk profile and evaluates the impact of business
proposals on the risk profile compared to the defined appetite
- Proposes
policies in compliance with external and internal rules and regulations
Measure Risk
- Develops
market risk models and/or integrate new products in the models.
- Quantifies
and analyses all significant market risks within a Value-at-Risk and
Earnings-at-Risk environment
- Validates
risk models
- Verifies
the integrity of market data
- Conducts
stress testing and back testing
Education
- Works
with business units to establish, maintain and improve risk management
capabilities
- Conducts
risk management education
ALCO support
- Advises
the ALCO to establish and communicate the Bank’s Market Risk Management
objectives and direction
- Advises
risk mitigating strategies for market risk and monitors this risk
- Implements
and provides appropriate risk reporting to the ALCO
Risk Monitoring
- Risk
rating of various sectors and institutions the Bank is exposed to.
- Calculates
impact of limits violations
- Monitors
the market risk profile of the bank on a daily basis
- Advises
on remedial actions in case of limit violations
Personal Skills and attributes:
- High
problem solving motivation in complex matters
- Eye
for detail and accuracy
- Strong
analytical skills
- Good
interpersonal communication skills
- Team
player
- Critical
thinking and driven
- Assertive
Qualification and Experience:
- Master’s
degree in Finance, Mathematics/Statistics, Econometrics, Actuarial or
equivalent, with emphasis on statistics.
- At
least 3 years’ experience in risk modelling
- At
least 3 years’ experience in financial instruments
- Computer
literate (Excel, VBA, C++)
Ref: DBM/11/2012
Diaspora Banking Manager
1 Position
Job Summary:
The job holder will be responsible for devising strategy and executing all required actions for setting up and managing performance of Diaspora Banking Services of the Bank.
The job holder will be responsible for devising strategy and executing all required actions for setting up and managing performance of Diaspora Banking Services of the Bank.
This will be a leadership role that will require strategic
thinking, market knowledge and execution capabilities to build up and run the
business.
Key Duties and Responsibilities:
Key Duties and Responsibilities:
- Strategising
the positioning, product/service offering range and marketing of the
Bank’s Diaspora Banking Services
- Operationally
setting up the product/service offering delivery including tie-ups with
external service providers as required
- Gradually
building up the business team
- Planning
and execution of the marketing strategy including devising the
communication strategy, setting up distribution arrangements
internationally, participation in overseas activations etc.
- Setting
up and managing the Diaspora servicing team
Personal Skills/Attributes:
- Leadership
skills with good interpersonal skills
- Smart,
articulate, intelligent with attractive personality and impeccable
communications skills
- Ability
to make decisions
Qualifications and Experience:
- Graduate,
MBA preferred
- Exposure
to Diaspora Marketing in overseas locations preferable
- Experience
in banking, product development and management preferred
- Good
coordination, marketing & communication skills
- At
least 7 years’ experience in a marketing and servicing function in a
leading Commercial Bank of which at least 4 years should be
in managing the Diaspora Banking Services .
- Only
candidates currently working in a similar function in a Commercial Bank
should apply.
- Persons
handling restricted functions within a Diaspora Banking Unit need not
apply as the position requires an overall business manager with complete
awareness and experience of the whole business including products,
marketing and servicing.
- Above
30 years of age
Ref: NA/11/2012
Network Administrator
1 Position
Job Summary
The job-holder will be expected to manage and support the Bank’s Network Infrastructure and Services. The Network Infrastructure & Services will include Data, Voice and Security.
Job Summary
The job-holder will be expected to manage and support the Bank’s Network Infrastructure and Services. The Network Infrastructure & Services will include Data, Voice and Security.
This is an Administrator level position and the role has to work
as a part of Data Centre Management & Support Team.
Key Duties and Responsibilities:
Key Duties and Responsibilities:
- Work
as part of Data Centre Management & Support Team providing 24×7
management & operational support,
- Ensure
to deliver Quality Services in regards to network availability, controls
and performance,
- Be
responsible for uptime of Network Infrastructure and Services and SLA
management,
- Participate
in planning, designing and execution processes for Network Infrastructure
and Service deliveries, configurations, monitoring and administration,
- Manage
and administer the Bank’s Network Infrastructure and Services like LAN /
WAN, Routers, Switches, Firewalls, IPS/IDS, VLANs, MPLS, VPN, Proxy, NAT,
NTP, DNS, IPSEC, Access List, etc.
- Be
responsible for the network & security infrastructure – upkeep,
operations, maintenance, and security upgrade and disaster recovery as per
Bank’s policies, processes and approved designs,
- Ensure
backup of configurations, network applications and databases as per Bank’s
policies and procedures,
- Maintain,
update, communicate and archive design / procedure / process documents,
- Provide
performance analysis of Network Infrastructure and Services and provide
recommendations for improving performance. Work with other administrators
on review of entire environment and executing initiative to reduce
failures, defects and improving overall performance,
- Resolve
all assigned requests (Incident, Service and Change requests). Provide
troubleshooting for assigned level, OS upgrades, capacity planning,
- Contribute
to build a technical knowledge base over a period of time that helps in
quick learning and knowledge sharing,
- Communicate
with users, service providers, peers and management regarding network
administration issues.
Minimum Requirements:
- Strong understanding for networking infrastructure, applications, services, standards and best practises,
- Strong understanding of below mentioned technology, protocols and solutions:
- Strong understanding for networking infrastructure, applications, services, standards and best practises,
- Strong understanding of below mentioned technology, protocols and solutions:
- Network
topologies
- Routing
protocols like OSPF, EIGRP, BGP
- Spanning
Tree Protocol and VTP
- TCP/IP,
VLANs, HSRP
- SAN
concepts like Zoning, multi-pathing, etc.
- Spanning
and monitoring solutions
- Port
Channel technologies
- Ability to work collaboratively with administrators, service
providers and users to support deadlines.
- Ability to handle multiple tasks concurrently with competing
deadlines,
- Aptitude for troubleshooting and resolving issues even in unfamiliar environment,
- Demonstrated ability to perform well in dynamic environment,
- Shall have good analytical, problem solving, communication & customer handling skills,
- Excellent oral and written communication skills including documentations,
- Ability to work a 24×7 on-call rotation schedule,
- Ability to follow documented daily procedures and policies, monitoring tools and response guidelines, escalation and notification processes.
Education and Experience
- Aptitude for troubleshooting and resolving issues even in unfamiliar environment,
- Demonstrated ability to perform well in dynamic environment,
- Shall have good analytical, problem solving, communication & customer handling skills,
- Excellent oral and written communication skills including documentations,
- Ability to work a 24×7 on-call rotation schedule,
- Ability to follow documented daily procedures and policies, monitoring tools and response guidelines, escalation and notification processes.
Education and Experience
- Degree
/ Diploma in Computers / Information Technology,
- CCNP
and other such certifications,
- A
minimum of 2-3 years of experience in handling multiple, complex technical
projects. The completed projects shall be considered for experience
purpose.
- Working
experience on Cisco and HP environment shall be preferred.
Ref: AO/07/2012
Authorization Officer
(1 Position)
Job Summary:
To reduce card risk of fraud and misuse and to ensure that services being offered to card holders within authorization unit are efficient, prompt and courteous so as to maintain customer’s goodwill and excellent image of the bank by observing the banks Policies, Procedures and Controls.
Key Duties and Responsibilities:
Job Summary:
To reduce card risk of fraud and misuse and to ensure that services being offered to card holders within authorization unit are efficient, prompt and courteous so as to maintain customer’s goodwill and excellent image of the bank by observing the banks Policies, Procedures and Controls.
Key Duties and Responsibilities:
- Providing
support for the prepaid card clients:
- Confirming
client reloads.
- Following
up on client issues regarding transactions.
- Ensuring
exchange rates are uploaded in the prepaid card system.
- Card
collections – calling credit cardholders whose card accounts are overdue
within 30 – 90days of their credit facility and requesting them to make
payment for continuity of the service.
- Informing
card holders of unsuccessful auto-debits on their accounts and acquiring
new dates for the same to be effected.
- For
monitoring all credit/debit card transactions real time and confirming all
suspicious card transactions within the stipulated time limit in the fraud
monitoring manual.
- Confirmation
of all suspicious card transactions within the stipulated time limit as
per the fraud monitoring manual.
- Blocking
all cards involved in fraudulent activities immediately and ensure that
necessary communication is received from the client confirming the misuse
of their card.
- Reporting
all fraudulent activity to the team leader and head of credit & risk
immediately for appropriate action to be taken .
- Monitoring
Card holders’ complaints received at Call Centre closely in order to
take prompt action and institute corrective measures and appropriate
feedback provided where necessary.
- Ensuring
that all Cards reported lost/stolen are promptly blocked and a written
confirmation of the loss is obtained before a replacement card is issued.
- Forwarding
information to the Card Centre for processing.
- Giving
customers information regarding how to apply for Credit Cards.
- Performing
manual authorisation duties for our clients.
- Provide
support to the prepaid card clients:
- Confirming
client reloads.
- Following
up on client issues regarding transactions.
- Ensuring
exchange rates are uploaded in the prepaid card system.
- Cross-selling
bank products – telemarketing.
Minimum Requirements:
- Good
business communication (written and verbal) skills.
- Must
have good time management skills.
- Should
have good interpersonal skills and be able to interact with all levels of
personnel within and outside the Bank.
- Proficiency
in the use of computers – MS office, relevant banking software.
- Good
problem solving and analytical skills.
- Good
judgement and decision-making skill.
- One
year continuous working at officer level in a financial institution preferably
a bank with familiarity to the call centre function.
- Business
related degree holder from a recognized University.
- Banking
qualifications desirable.
If you believe you meet the above requirements, please send your
application together with a comprehensive curriculum vitae indicating your
qualifications, present position, contact and names of three referees.
Your application should reach the below address on or before 8th
December, 2012.
Please quote reference number followed by the position applied
for in the application
The Human Resources Manager
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 – 00100,
The Human Resources Manager
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 – 00100,
Nairobi
Or email: recruit@imbank.co.ke
Only short listed candidates will be contacted.
Or email: recruit@imbank.co.ke
Only short listed candidates will be contacted.
Canvassing will lead to
automatic disqualification.