Customer Support
for a global ICT firm (Uganda position)
Our client is leading global information, communications and technology (ICT) company; and are part of a global industrial federation of companies and one of the top 10 business houses based in India.
Our client is leading global information, communications and technology (ICT) company; and are part of a global industrial federation of companies and one of the top 10 business houses based in India.
Requirements
Profile: Multitalented professionals in Microsoft, Cisco and Unix environment with hands-on experience in Customer/Field support.
Soft skills like proactive communication, customer oriented,
commitment and creative thinking are mandatory requirements.
Educational Qualification:
Educational Qualification:
- B.E/B.Tech
or Equivalent
Age: 24-28
Experience:
Experience:
- 3-5
years working experience, where 2 years minimum in Field/Customer support
- Candidates
with Customer Products or Financial information products experience will
have preference.
Certification:
- MCP
& CCNA (Minimum)
- MCSE/MCSA
/Solaris/Linux Certification (Recommended)
- CCNP
(will be a Plus)
Technical Skills:
- MS
Windows and Office installation, administration & trouble shooting.
- Cisco
routers, switches & Firewall installation and trouble shooting
- Good
understanding of TCP/IP (DHCP, DNS, ADS etc)
- WAN
Communication skills, PC Hardware trouble shooting experience
- Sun
Solaris/Linux will be an advantage to support Customer Market Data Systems
(RMDS).
Soft skills:
- Creative
Thinking
- Proactive
Communication & Customer Orientated
- Entrepreneurial
Spirit
- Teaming
& Result Orientation
Overall Job Purpose
To effectively handle installation, maintenance and support of all client site services and related hardware/software required to deliver all internal and external Customer services efficiently.
To effectively handle installation, maintenance and support of all client site services and related hardware/software required to deliver all internal and external Customer services efficiently.
To maintain service integrity, quality and availability by
reacting quickly to client’s system problems. To manage changes, incurring
minimal service impact.
Roles and Responsibilities
Roles and Responsibilities
- To
provide installation and support of Network equipments at customer
locations
- To
provide installation, service and repair to customers for Market Data Systems
and Desktop in order to ensure proper delivery of Customer information.
- Responsible
for installation and full maintenance of all Customer Core Products and
Services.
- Ensure
fast and reliable service to clients.
- To
ensure the integrity and quality of data and to manage data and data
delivery in the most efficient way.
- To
react quickly and response immediately to client’s fault calls
- Carry
out periodic preventive maintenance and proactive support visits for all
subscribers once in two months or as requested by Customer
- Own
all the faults and problems, this shall include problem investigation,
fault identification, constant follow-ups until the resolution is
provided, equipment repair and swap-out as necessary.
To apply for this position send your cover letter and CV to
jobs@jantakenya.com quoting ‘Customer Support Engineer’ on the subject line by
29th August, 2012.
Kindly do not apply if
you do not meet ALL the conditions above.
Kindly also mention your current/ last salary and benefits.
Only shortlisted candidates will be contacted.
Kindly also mention your current/ last salary and benefits.
Only shortlisted candidates will be contacted.