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General Manager Job Vacancy

Our client, a four star hotel based in Nairobi is looking for a highly qualified General Manager to manage and oversee the day to day operations of the hotel in its entirety.

Roles and Key Responsibilities:

Reporting to the Board of Directors, the Primary role function will be to manage and maximize the hotel’s resources achieving optimum standards of service within profit objectives and in line with Company policies.

Duties and other Responsibilities:

  • To provide overall leadership, guidance and direction to the hotel management teams to ensure smooth, prompt and efficient operations.
  • Monitor the performance of the hotel through verification and analysis of customer satisfaction systems and financial reports and initiate corrective action.
  • Analyse monthly statement of operations and prepare the monthly statement of operations for the Directors’ review.
  • Ensure efficient operations and cost control of all hotel Departments and facilities.
  • Prepare financial reports for management that clearly identify operational effectiveness, trends and variances.
  • Review forecasts and balances and subsequently direct actions to maximise profitability, increasing service levels and improving staff satisfaction.
  • Participate in sales and marketing strategy meetings.
  • Inspect property and services to ensure compliance with licensing laws, health and safety and other statutory regulations.
  • Keep correct inventories of all operating equipment and par stocks in place for items in use and check these to minimise losses.
  • Monitor trends and competition and ultimately drive profitable business growth in line with business performance targets.
  • Assist the departments’ heads to establish and achieve predetermined profit and productivity objectives and desired standards in
  • Identify and action potential sales leads.
  • Handle the general public, customers, employees, union and government officials with tact and courtesy.
  • Align strategic plans for the future development of the hotel.
  • Communicate with corporate departments regarding implementing standards, procedures and policies and provide feedback on company-wide initiatives.
  • Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
  • Conduct daily property and room inspections to ensure compliance with quality standards.
  • Review daily operations and inspection reports and coordinate corrective actions required between departments.
  • Maintain complete records of facility inspection.
  • Ensure cost conscious but quality working methods at all times.
Required Qualifications:
  • University Degree in Hospitality
  • A minimum of three years working in an international hotel and total five years experience in a similar role.
  • Excellent oral and written communication and presentation skills
  • Ability to work effectively both independently and as a team
  • Ability to manage multiple projects effectively under time and resource constraints
  • Ability to effectively lead a team of professionals
Package: A competitive package is offered commensurate with experience

Send your CV and a detailed application letter in line with the job description, to

Only short listed candidates will be contacted.

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