Position: Intern
Customer Care Executive
We Hire Character and Train Skills
Reports to: Communications and Corporate Affairs Manager
GBC offers flexible ICT web solutions in web design, web based Monitoring and Evaluation (M & E) systems and reporting tools, mobile web applications, domain registration, web hosting, social media and internet marketing and other web design services with professional project delivery and expert advice.
We assist clients improve organizational and individual performance by
leveraging well-managed ICT infrastructure, backed up by expert support and
advice.We Hire Character and Train Skills
Reports to: Communications and Corporate Affairs Manager
GBC offers flexible ICT web solutions in web design, web based Monitoring and Evaluation (M & E) systems and reporting tools, mobile web applications, domain registration, web hosting, social media and internet marketing and other web design services with professional project delivery and expert advice.
We aim at being the ICT web solutions provider of choice in Eastern Africa based on our client approach.
Education & Skills:
- A
Bachelor’s degree/ diploma in communication, public relations, front
office or equivalent training in Hospitality.
- Knowledge
and experience in IT industry operations.
- A
confident and determined demeanor.
- A
minimum of 6 months work experience
- Vibrant
personality with high integrity standards
- Excellent
communication skills.
- Courtesy,
tact and ability to work effectively in a team environment
- Excellent
inter-personal skills; reliable, enthusiastic and upbeat personality Good
typing speed.
- Able
to promote and initiate work processes and complete given assignments with
minimum supervision and to possess a high sense of confidentiality and
initiative.
- Any
qualification in IT is an added advantage
Roles and Responsibilities:
- Respond
to incoming emails, letters, phone calls and live chat.
- Receive
visitors and accord them necessary support.
- Going
through the dailies to identify potential partners or suppliers.
- Taking
minutes for internal meetings and data entry where necessary.
- Offering
support to clients in using our online portals.
- Scheduling
meetings as required.
- Resolve
client concerns and complaints within the stipulated company hours.
- Modify
and improve filling systems, or implement new filing systems.
- Maintaining
proper filing records for all Administration Department.
- To
work in co-operation with other staff members to ensure that the aims of
the company are achieved.
- Any
other duties assigned.
GBC is an equal opportunity employer
www.gbc.co.ke and www.gbckenya.net
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