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Customer Service / Sales Staff, Secretary / PA, Accounts Assistant, HR Assistant and Receptionist / Administration Assistant Jobs in Kenya

1. Customer Service Staff /Sales Staff

Objective of role

Help to maximise sales for the store and across wider channels

Provide first class customer experience

Grow personally and professionally as part of a dynamic business


  • Greet, assist and sell to customers
  • Operate till and handle financial transactions
  • Merchandise and replenish stock as directed
  • Assist with deliveries and stock handling as directed
  • Undertake cleaning and housekeeping duties
  • Continually develop an understanding of the company’s culture, products, ethical initiatives, other areas of business, and reflect this in everyday performance
  • Take responsibility for personal development and actively seek opportunities for improvement
Experience Required
  • No experience is needed if the enthusiasm, aptitude and proven desire to learn can be demonstrated
  • Experience in a retail environment with a quality brand is desirable
  • Experience in a customer service role with face-to-face customer contact may also be beneficial
Skills/Knowledge Required
  • Ability to initiate contact and communication
  • Confident, articulate and accurate spoken English
  • Ability to work hard and smart
  • Ability to adapt to frequent change and a high pressure environment
2. Personal Assistant (PA) / Secretary

Personal assistants (PAs) to act as their manager's first point of contact with people from both inside and outside the organisation.

Typical work activities include:
  • deputising for the manager, making decisions and delegating work to others in the manager's absence;
  • devising and maintaining office systems, including data management and filing;
  • arranging travel and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;
  • screening telephone calls, enquiries and requests, and handling them when appropriate;
  • meeting and greeting visitors at all levels of seniority;
  • organising and maintaining diaries and making appointments;
  • dealing with incoming email, faxes and post, often corresponding on behalf of their manager;
  • taking dictation and minutes;
  • carrying out background research and presenting findings;
  • producing documents, briefing papers, reports and presentations;
  • organising and attending meetings and ensuring their manager is well-prepared for meetings;
  • liaising with clients, suppliers and other staff.
The scope of the PA's role can be extensive and additional duties may include:
  • carrying out specific projects and research;
  • responsibility for accounts and budgets;
  • taking on some of the manager's responsibilities and working more closely with management;
  • being involved in decision-making processes.
Experience Required:
  • Relevant Degree
  • Minimum of 2 years Experience in a similar role.
3. Accounts Assistant

  • Maintain Purchase Ledger
  • Maintain Cash Books accounting
  • Maintain and control petty cash disbursement.
  • Receive and check suppliers invoices and post to the Purchase ledger
  • Effect payments to suppliers as per credit arrangements.
  • Reconcile creditors monthly statements to purchase ledger balances.
  • Write all cheque payments and post to cash book
  • Effect payments of PAYE and other statutory deductions and file all required returns with Authorities.
  • Prepare other financial reports as required by Management from time to time.
Education & Experience
  • Min "O" Level with Grade C+ (C in Maths and English)
  • Professional: CPA 1 or equivalent
  • Experience: 2 years minimum working experience in a similar role
4. HR Assistant

  • recruiting and staffing logistics;
  • performance management and improvement tracking systems;
  • employee orientation, development, and training logistics and recordkeeping;
  • assisting with employee relations;
  • company employee communication;
  • compensation and benefits administration and recordkeeping;
  • employee safety, welfare, wellness, and health reporting; and
  • employee services;
  • maintaining employee files and the HR filing system;
  • assisting with the day-to-day efficient operation of the HR office
  • PAYE and NHIS / NSSF
Education and Experience
  • High School Mean Grade C (Required)
  • College Diploma / HR / Admin (Desired)
5. Receptionist / Administration Assistant

Main Job Tasks and Responsibilities;
  • answer telephone, screen and direct calls
  • take and relay messages
  • provide information to callers
  • greet persons entering organization
  • direct persons to correct destination
  • deal with queries from the public and customers
  • ensures knowledge of staff movements in and out of organization
  • general administrative and clerical support
  • prepare letters and documents
  • receive and sort mail and deliveries
  • schedule appointments
  • maintain appointment diary either manually or electronically
  • organize meetings
  • tidy and maintain the reception area
Education and Experience
  • High School Mean Grade C (Required)
  • College Diploma / Secretarial / Admin (Desired)
  • knowledge of administrative and clerical procedures
  • knowledge of computers and relevant software applications
  • knowledge of customer service principles and practices
  • keyboard skills
Key Competencies
  • verbal and written communication skills
  • professional personal presentation
  • customer service orientation
  • information management
  • organizing and planning
  • attention to detail
  • initiative
  • reliability
  • stress tolerance
Interested candidates are requested to send all CVs and a covering letter indicating which position is being applied for to : 

Shortlisted Candidates will be contacted for an interview.

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