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Data Moderator / Verifier (Customer Focused Role) Job in Kenya

Summary: is a very reputable company owned by the largest media company in Africa called Naspers in the MIH Internet EA division fast growing to be the largest in the online space.

Successful candidates will render a variety of services including dealing with clients through application of knowledge about our company, its products and services. The best candidate will carry themselves with professionalism, be outgoing and a good communicator. This role has tremendous room for growth so we will require a high standard of work ethic.

Job Responsibilities and requirements
  • Call Businesses to identify, capture, populate, moderate and manage quality online business listings.
  • Business owner education and marketing of (including educating existing and prospective customers on how Mocality works).
  • Produces daily and weekly activity plans and report this activity and challenges to Team leaders.
  • Provide leads from conversation with business owners to Sales and Marketing team.
  • Provide customer support and service delivery to existing and prospective Mocality customers both business owners and users.
  • Builds a defined working procedure according to guidelines.
  • You will be required to set up business accounts on the Mocality web site and tracks utilization of available tools.
  • Share ideas on improving the quality of service on the phone and the website.
  • Responsible for meeting daily and weekly targets set by Line Manager.
  • Participates in weekly team meetings and early morning stand up meetings.
  • Undertake other duties and responsibilities as assigned.
  • Organize yourself and take responsibility to ensure that team targets are met.
  • Consistent attendance to meetings on time and punctual to start working.
Skills and Qualifications
  • Bachelor Degree preferably in Business/Marketing or IT related field.
  • A self-starter always looking to complete assigned work.
  • Competent in writing reports.
  • Good communicator and fluent in English and Kiswahili
  • Team player and goal oriented.
  • Experience in data verification and customer service is an added advantage.
  • Positive and hardworking attitude.
  • Able to work to targets and deadlines.
  • Ability to convince and influence people.
If you meet the above requirements and would like to be part of the Mocality Team, please forward your CV showing relevant skills and experience for attention of:

The Customer Service & Data Quality Manager

To Email:

Closing date is the 29 March 2011

Indicate the Position name in the subject.

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