Help Desk Assistant: Kenya Railways Corporation Jobs

Help Desk Assistant (JG S2)
Duties & responsibilities
Reporting to the System Administrator, the Help Desk Assistant will provide users with a single point of contact for the provision of IT support. The Help Desk Assistant will typically manage the requests via help desk software that will allow both the user and the ICT department track user requests and resolve the issue them to ensure maximum uptime for ICT systems.
Main tasks will include:
  • Troubleshooting: Respond to, diagnose and resolve problems raised by users within the shortest time possible.
  • Installation: Deliver and set up new computer systems, install new programs, printers, and other peripherals.
  • Undertake basic ICT system repairs for both hardware and software
  • Liaise with external vendors for major repairs and/or support as well as maintenance of ICT systems.
  • Tracking: Keep a suitable database of ICT user issues.
  • Customer Service:  The helpdesk admin will be responsible for delivering friendly, prompt service to both internal and external customers.
Qualifications

  • Diploma in Information Technology (IT) or equivalent
  • Minimum one year in Help Desk Support in both a Microsoft and non-Microsoft environments
  • A+ Certification to demonstrate competency as a computer technician.
  • Networking Certifications such as Network+, CCNA and MCSA from Cisco, Microsoft, Novell or any other companies
  • In depth knowledge of Hardware and Peripherals, operating systems functionality and office automation tools e.g. Ms Office applications
Terms of offer
An attractive remuneration package commensurate with qualifications and responsibilities of the position will be negotiated with the right candidate.
Interested and qualified candidates MUST complete the Kenya Railways application form, attach their testimonials and certificates and address their applications to the:
Managing Director
Kenya Railways Corporation
P.O. Box 30121, 00100,
Nairobi
to be received by 28th May, 2010.
Note: Only the short listed candidates will be contacted.
Canvassing will lead to automatic disqualification.