Job Title: Spa Manager
Hiring Organization: Corporate
Staffing
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Hospitality
Job Type: Full
Time
Salary: KES
Date Posted: 04/24/2024
Our
client in the hospitality industry seeks to hire a Spa Manager who will be in
charge of overseeing a spa facility and spa treatments. As the Spa Manager,
he/she will play a very important role in the day-to-day operations of the SPA
and health club department. Should strive to maintain and motivate the entire
SPA team, and also be able to create a culture of care and service excellence
among employees. The spa manager should also be able to develop and implement
SPA operational goals, policies, and procedures.
Key Responsibilities
- Always
demonstrate sincere customer focus and true appreciation for the guest
experience.
- Be
the single point of contact for Dignitaries, VIP, and VVIP guests and
coordinate their Spa experience.
- Develop
and maintain an adequate professional product program.
- Develop
and maintain retail product program.
- Ensure
all dealings with guests at the spa and health club area meet or exceed
the hotel operating standards.
- Ensure
all areas of the Spa are kept clean and well-maintained at all times.
- Ensure
compliance with all legislation governing the operation of a Spa facility.
- Ensure
the guest experience is relaxing and following the hotel’s standards.
- Ensure
the health and safety of guests and employees are paramount at all times.
- Ensure
consistent Spa experience development to ensure that innovation and
uniqueness are maintained.
- Ensure
proper inventories of all operating Spa equipment are conducted in line
with audit standards to effectively manage operational costs.
- Ensure
that the Spa team adheres to all Spa operational and service standards.
- Ensure
that the spa department follows business conduct and ethics.
- Ensure
that the spa department follows hotel policies and procedures including
health, hygiene, emergency, and Fire prevention.
- Ensure
that the spa department follows safety and maintains confidentiality for
all guests and colleagues at all times.
- Ensure
all spa, health club, and wellness equipment is maintained in good working
order at all times.
- Ensure
that all stock and cash items are kept safely under lock and key.
- Able
to provide guidance, encourage teamwork, and facilitate related
professional work processes.
- Able
to achieve high performance and operational standards.
- Able
to liaise with internal and external parties at the appropriate levels to
ensure the smooth flow of spa operations.
- Able
to handle any guest complaints or special requirements.
- Able
to promote and sell spa programs to groups, conference guests, walk-ins,
etc.
- Able
to upsell the spa and wellness programs.
- Able
to implement and monitor up-selling strategies to maximize spa and health
club operational revenue.
- Able
to analyze and interpret the needs of clients and offer appropriate
options, solutions, and resolutions.
- Responsible
for checking and overseeing all guest settlements like cash, CC, room
settlements, etc.
- Responsible
to identify and target specific market segments for potential corporate
clientele to promote Spa services.
- Responsible
for developing strong product quality and treatment measures.
- Responsible
for monitoring and analyzing the products and services of competitive
Spas, to maintain a competitive advantage.
- Responsible
for the department training plan and conducting hands-on training for the
new recruitment.
- Responsible
for reviewing all guest feedback results and implementing improvements to
ensure guest satisfaction.
- Responsible
for spa employees’ weekly duty schedules and staff duty charts.
- Coordinate
with the engineering department to ensure proper repair and preventive
maintenance works of all spa equipment.
- Coordinate
with the engineering department to ensure proper repair and preventive
maintenance works of all health club equipment.
- Regularly
monitor all equipment for the proper functioning in the Spa and health
club area to ensure maximum guest satisfaction.
- Monitor
and review Spa employees’ performance regularly and provide required
guidance.
- Manage
spa inventory effectively, and follow hotel purchasing standards to ensure
audit compliance.
- Hold
regular meetings to keep staff updated on all aspects of the Spa’s
operation.
- Gather
information and remain fully informed of local and international trends in
Spa operations.
- Perform
a regular inventory of Spa par levels operational stocks.
- Raise
store requisitions of all operational items as and when required.
- Perform
any other duties that management may reasonably require.
- Inform
staff of job responsibilities, performance expectations, client service
standards, or corporate policies and guideline
- Plan
or direct spa services and programs.
- Train
staff in using or selling products, programs, or activities.
- Assess
employee performance and suggest ways to improve work.
- Develop
staff service or retail goals and guide staff in goal achievement.
- Develop
or implement marketing strategies.
- Maintain
client databases.
- Participate
in continuing education classes to maintain current knowledge of the
industry.
- Schedule
guest appointments.
- Able
to develop and implement Spa operational goals, policies and procedures
Requirements
- Bachelor’s
degree or Diploma in the relevant field.
- Proven work
experience in a 3-4 Star Spa/ Hotels.
- Extensive
knowledge and expertise in various spa treatments and techniques.
- Passionate about
the Spa and Fitness world.
- Willing
to deliver the best service and experience to our guests.
- Demonstrated
strong leadership, team, and communication skills are essential.
- Strong
working knowledge of MS Office.
- Strong
working knowledge of Spa, Membership, and recreational software.
Gross
Salary : Ksh 120k – 150k
How to
Apply
If you
are up to the challenge and possess the necessary qualifications and
experience; please send your CV only quoting the job title on the email subject (Spa Manager – Hospitality) to vacancies@corporatestaffing.co.ke
before 6th May 2024.
