Job Overview
- As an Operations Lead, you will be
responsible for ensuring operational excellence in Kenya. You will lead
the team and help them build a top-notch supply structure, owning the
operational KPIs of 60 cities, engaging with and retaining couriers (or
glovers, as we like to call them), coordinating projects across these
geographic areas, while pushing our partners towards Operational
excellence.
- Your main responsibility is to make sure
the long-term sustainability of the fleet, its satisfaction, as well as
its daily performance.
Responsibilities:
- Lead the Supply Operations team of Kenya
- Be the owner of Operations P&L
(courier cost, compensation cost, Live Operations, Materials etc..).
- Define the medium and long-term strategy
to achieve growth and profitability targets.
- Be responsible for Operational Excellence
levers, including courier profitability and incentives management, supply
and demand balance, delivery times optimization, courier positioning and
zoning & implementing logistics features
- Improve the operations by ensuring our
ambitious targets
- Hire, train, and mentor the team members
- Standardize processes across the
different geographies under your scope
- Build tools to speed up Local teams’
autonomy
- Commit to contributing to Glovo’s growth,
getting the job done
- Work with local providers and legal
teams, to ensure the best-in-class operations in the region
- Bring the operations team to the next
level!
- Get feedback from our couriers and
translate it into product and operations improvement.
- Actively collaborate with your colleagues
and learn from each other in a supportive environment that allows you to
grow, develop and make a difference.
- Give visibility using analytical reports
to the main stakeholders of the project status and follow up on the next
steps. Evaluate strategic opportunities, performing a broad range of
quantitative and qualitative analyses.
- Improve the operational efficiency of our
partners by making sure we always deliver the best service to our
customers
- Contribute to stratospheric job creation
and earnings for thousands of people
- Implement, standardize and execute
processes across all cities.
Qualifications:
- +6 years in fast-paced environment,
preferably in ops/strategy consulting, in an operations/logistic company
or in FMCG/retail/top tech firms
- The skills to manage the big picture and
the smallest details. You´re always on top of your deadlines and you
demonstrate to be an organization freak!
- Track record of success delivering and
implementing new solutions/processes/standardization
- Experience in KPIs tracking and creation
and optimization expertise
- Problem solver, data-driven
decision-making with a strong analytical approach
- A Master’s degree in Engineering,
Business, Economics are a plus
- Ability to manage small work teams and
lead changes
- Excellent communication skills
- An empathetic, inclusive, and curious
attitude
- Proficiency in Excel is mandatory. SQL
knowledge is a plus
- Excellent English
How To Apply
