Purpose:
To
provide general customer service in respect to medical business customers.
Responsibilities:
- Receive and respond to Medical emergency
lines and ensure 24 hour coverage.
- Resolve customers’ communication through
electronic and physical channels (Emails and walk in clients).
- Issuance of both in and outpatient
approvals for admissible requests for insured members.
- Communication to stakeholders on
management of cases and financial liability through reports.
- Provide input for the customer service
reports.
- Handle customer service issues and
queries.
- Escalate Customer queries to the relevant
job role if necessary.
- Promote the organization’s customer
service charter.
Qualifiations:
Education:
- Minimum of a Diploma in Nursing (KRCHN)
- Computer literate in MS Office and other
office applications
- Customer Experience training will be an
added advantage.
Experience Required:
- 3 years Relevant experience in busy
health environment
- 1 year Experience in a medical call
centre management unit
How To Apply
