Job Title: IT Support Technician
Hiring Organization: Deel
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Service
Job Type: Full
Time
Salary: KES
Date Posted: 04/18/2024
Who we
are is what we do.
Deel and our family of growing companies are made up of global
teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals
spanning over 100 countries, and our unified yet diverse culture keeps us
continually learning and innovating the platform and products for customers.
Companies should be able to hire the best talent anywhere in the
world, so we are building the best platform to make that a reality. Our
market-leading technology, expertise, and global team are crucial to the
platform’s success. We deliver the best products and features in our space,
enabling millions of jobs worldwide and connecting the global workforce with
the best companies and opportunities.
Why should you be part of our success story?
A 30-mile hiring radius should no longer dictate how companies
hire because exceptional talent lives everywhere. Deel sees a world without
hiring borders and endless talent that pairs perfect candidates with great
companies.
We offer global teams all the tools they need to hire, onboard,
manage, pay, and scale at full speed. We aim to foster a diverse global economy
by building a generational platform that seamlessly connects companies with
talent worldwide.
After our successful Series D in 2021, we raised another $50M in
2023, doubling our valuation to $12B. There’s never been a more exciting time
to join Deel — the international payroll and compliance market leader.
Who we
are and what we do
Deel is a global team that helps businesses hire anyone, anywhere,
easily. Deel consists of more than two thousand self-driven individuals
spanning over 80 countries. Our unified yet diverse culture keeps us
continually learning and innovating the Deel platform and our products for
customers.
Companies should be able to hire the best talent anywhere in the
world, so we are building the best platform to make that a reality. Our
market-leading technology, expertise, and global team are crucial to the
success of Deel’s platform. We deliver the best products and platform features
in our space, enabling millions of jobs worldwide and connecting the global
workforce with the best companies and opportunities.
Why
should you be part of Deel’s success story?
A 30-mile hiring radius should no longer dictate how companies
hire because great talent lives everywhere. Deel sees a world without hiring
borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard,
manage, pay, and scale at full speed. We aim to foster a diverse global economy
by building a generational platform that seamlessly connects companies with
talent worldwide.
There’s never been a more exciting time to join Deel — the market
leader in international payroll and compliance.
This role will be expected to be available in the APAC time zone .
We are constantly growing both in product and in customers, and you’ll have a
major impact getting us there!
Responsibilities
- Troubleshoot and
maintain software and hardware
- Work with IT
team to expand efficiency through improving, streamlining, and documenting
IT processes
- Provide system
access using role-based access permissions
- Ability to work
with cross-functional teams, such as InfoSec, DevOps, etc
- Daily
troubleshooting issues that arise in the ticket queue
- Root cause
analysis on reported issues
- Break-fix tasks
to troubleshoot Tier 2 IT helpdesk tickets, such as:
- Managing and
granting access
- administering
applications based on the requirements posed by the direct manager.
- Must handle IT
projects that are assigned by the direct manager and director of the
department.
- Ability to
provide IT Tech Support in zoom calls organized by the organization.
- Provide On-call
support on weekends on a rotational basis.
Preferred
Skills
- Must have
experience with SSO in user management, including password and mfa resets,
group management, and log reviews.
- General
understanding of Information Security best practices
- General
knowledge of MDM management for troubleshooting to determine root cause
- Confidentiality
must be maintained as this role handles very sensitive information
Desired
Skills and Experience
- Two or more
years of work experience as a IT Support Technician, Admin or related
position
- Experience in
Identity and Access Management is a plus.
- Certifications
such as CCS, CompTIA, or any other relevant technology related
certificates are a plus, not mandatory.
- Strong IT
background with experience creating efficiency within the tech stack;
including process improvements or suggestions to improve technology use or
management.
- Hands on
experience with softwares/applications such as Jira, Slack, Google
Workspace Administration, Zoom Management, etc.,
- Big plus if you
have a deep understanding and familiarity with:
- IDM and SSO
software such as: OneLogin, JumpCloud, or Okta
- Company wide
software/application administration, such as: email, chat, ticket system,
Google, Slack etc.
- MacOS OS:
methodology
- Operating System
agnostic knowledge of diagnosis and support (ie you must know both mac and
windows)
