Job Title: Customer Service Assistant
Hiring Organization: CIC
Insurance
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Insurance
Job Type: Full
Time
Salary: KES
Date Posted: 04/19/2024
Purpose:
To provide administrative and technical support to the branch,
captive and independent intermediaries.
To provide general customer service in respect to all lines of
business for all CIC subsidiaries.
Primary Responsibilities:
- Check compliance
of agents with IRA regulations;
- Confirm
compliance of the necessary regulatory business licenses;
- Provide input
for the branch reports;
- Coordinate
day-to-day branch administrative issues; office cleanliness, equipment
functions for efficiency in the branch;
- Receive, stamp,
scan, index and distribute mail within and outside the Branch;
- Handle phone
calls and visitors, as well as resolve customers’ communication through
electronic and physical channels;
- Handle customer
service issues in underwriting and claims;
- Escalate
Customer queries to the relevant job role if necessary;
- Maintain
professional ambience within the office premises;
- Promote the
organization’s customer service charter;
- Generate
quotations in consultation with the Branch Underwriter and Branch Manager;
- Safe Keeping and
accountability of security documents i.e. motor insurance certificates,
log books, payment receipt vouchers, discharge vouchers, policy documents,
revenue stamps, and any other such documents;
- Support all CIC
events in the branch territory both for internal events and those
involving CIC Stakeholders and /or the general public
- Handling and
accounting for money within laid down procedures (Cash, Cheques, credit
and debit cards, etc.)
- Participate in
premium collection and renewal follow up for the branch.
- Group Life
Underwriting, claims and loading of schedules
Specific
Field or Qualification
- Bachelor’s
Degree in a relevant field,
- Computer
literate in MS Office and other office applications
- Part
qualification in relevant professional field would be an added advantage