REF: BM/12/2024–BRANCH MANAGER-EMBU BRANCH
Purpose
The
role is responsible for effectively growing the portfolio by working on
strategies to acquire new customers, retain and expand through cross selling
the relationship with existing customers. Performance indicators include growth
in loan assets, total deposits, Total Net Revenue, CASA, Management of asset
quality, New to Bank revenue, nil operational loses and enhanced customer
satisfaction / experience.
Responsibilities:
- Market new business in both assets and
liabilities for the branch.
- Market alternative products such as
credit cards, prepaid cards, Internet banking, mobile banking etc. as well
as Bancassurance products.
- Monitor accounts and follow up for
repayments and remedial action where accounts may become delinquent.
- Initiate the process of securities
perfection, obtaining necessary documents, initial vetting of document,
and process follow through to ensure securities are perfected in a timely
manner.
- Review credit applications, daily
overrides and call reports and make appropriate recommendations to the
approving authorities.
- Process ad-hoc/additional/new
requests/complaints/excesses and obtaining approvals where/when required.
- Provide feedback to customers in reply to
their requests and requirements in a timely manner.
- Follow up with customers to ensure
compliance with sanctioned terms and conditions with respect to account
operations and provision of all requisite documents and covenants.
- Comply with audit observations and
initiate necessary action and follow up with clients.
- Provide feedback to Senior Management on
customer requirements/ market trends/product development to suit the needs
of the customers.
- Ensure quality service delivery within
prescribed TATs to ensure customer satisfaction and business retention or
growth.
- Mentor and manage the entire Branch team.
- Approve large RTGS, TT, Fixed deposit
initiations as required.
- Provide oversight of Branch operations
duties and actions.
Qualifications:
Academic Qualifications
- Master’s degree in Business
Administration or its equivalent from a recognized institution will be an
added advantage.
- Bachelor’s degree in Commerce, Management
or Accounting from a recognized institution.
Work Experience
- At least 5 years relevant experience.
Professional Qualifications
- Member of Associate of Kenya Institute of
Bankers (AKIB) or its equivalent professional body.
Generic competencies
- Excellent communication and interpersonal
skills.
- Strong people management skills.
- Excellent problem solving and
decision-making skills.
How To Apply
