Job Description
We
are looking to grow our team and engage a highly motivated and passionate Front
Office Agent/Cashier who will work closely with the team to drive and deliver
on the Fairmont promise, turning moments into memories.
First impressions are everything! As a Front
Office Agent, you will take care of the guests from the moment they arrive
through to their departure by ensuring they have a memorable experience with
us.
Reporting to the Rooms Division Manager and Assistant
Front Office Manager, responsibilities and essential job functions include but
are not limited to the following:
Key Responsibilities
- Consistently offer professional,
friendly and engaging service.
- Greet, check in and settle guest
accounts while ensuring all service standards are followed
- Maintain accurate records of
daily transactions and cash handling, which includes currency exchange and
balancing a float
- Handle guest requests, questions
and concerns effectively and promptly
- Promote a professional team
environment
- Follow department policies,
procedures and service standards
- Performs any and all other tasks
assigned by management
- Upholds the highest standard of
internal and external customer service at all times
- Take initiative to add a
personalized experience
- Proudly promote the hotel
facilities, looking for opportunities to enhance a guest’s stay through
up-selling
Qualifications
- Proficient in the English
Language (verbal & written), second language is an asset
- Previous experience and knowledge
of Property Manager is an asset
- Required knowledge of Windows’
Office Suite
- Must be able to handle multiple
tasks in a dynamic, fast-paced environment
- Ability to focus attention on
guest needs, remaining calm and courteous at all times
- Strong interpersonal and problem
solving abilities
- Able to stand for long periods,
at least 8 hours per shift
Additional
Information
- Employee benefit card offering
discounted rates in Accor worldwide
- Learning programs through our
Academies
- Opportunity to develop your
talent and grow within your property and across the world!
- Ability to make a difference
through our Corporate Social Responsibility activities, like Planet 21
- Be part of creating the historic
story of rehabilitating and releasing the rare Mountain Bongo that was
heading toward extinction.
- Working with a hotel rich in
history and known for exemplary services while growing your career
- Work and learn in a luxury
property
How To Apply
