Job Title: Operations Manager
Industry: Social Enterprise
Location: Nairobi Kenya (with frequent travel across the country)
Reports to: Director of Operations
Contract Type: 1 year
Gross Salary: Ksh 100k – 120k
Our client is in the social
enterprise industry and they are seeking to hire an Operations Manager who will
be responsible for managing and coordinating the day-to-day operational
activities in a timely, appropriate, and cost-effective manner with the support
of field coordinators.
They will be managing all field
coordinators assigned to you by ensuring that they carry out quality work.
They will be responsible for
improving field Operations procedures, processes, and best practices and be
responsible for improving field Operations procedures, processes, and best
practices.
The role in the organization
will be entrepreneurial, mission-driven, and meaningful. Their work will
directly contribute to ensuring millions of students across Kenya get safe
drinking water.
Key Responsibilities
- Maintain constant communication with field coordinators to
ensure proper operations of the company
- Support and work with field coordinators to ensure;
- All products are prepared and dispatched to field agents in a
timely and effective manner
- All unused materials are returned and received from the field
agents accordingly
- Timely liaison and coordination with sub-county education
officers to align on distribution dates and locations of products.
- Coordination of dispatch, distribution, and collection of
products from sub-county education offices.
- All products get to schools safely and none is lost.
- Daily and constant communication with field agents to ensure
they are carrying out quality work and remain motivated.
- Coordination and planning of field agents' school visits
accordingly to ensure field agents are carrying out timely work.
- Coordination with People Operations to ensure we have optimal
numbers of field agents.
- Coordination with the Social Behaviour change team to monitor
field agents' work
- Supervision of field coordinators work by;
- Reviewing their daily activities with relation to field
agents and spot-checking on field agents through random calls or other
avenues.
- Reviewing their field reports.
- Accompanying them during field supervision visits.
- Monitoring of field agents' work through thorough data review
and conducting field supervision visits to identify areas of improvement
and retraining.
- Training of field agents on Operation processes, data
collection and best practices
- Coming up with procedures and systems to ensure field agents
are retrained on areas where gaps and weaknesses have been noted.
- Reviewing and signing off on Field Coordinators' requisitions
to ensure teams stick to budgets and there is no over-expenditure or
fraud.
- Be in charge of improving field operations processes, systems
and best practices by increasing their efficiency and effectiveness.
- Management and Preparation of monthly budgets and forecasts
- Formulate quarterly strategies and objectives for your team
as well as monitor and review of the same.
- Recruit, train, and supervise Field coordinators.
Key Qualifications
- Bachelor’s degree from a recognized university.
- 2 or more years of proven work experience as an Operations
manager or similar role.
- 2 or more years experience in fieldwork and willingness to
travel to the field for extended periods.
- Strong people management and organizational skills.
- Strong leadership, active listening, social, writing, and
presentation skills
- Experience in data review
- Strong personal and professional judgment, which are
invaluable skills for a role that makes hiring decisions as well as in
finding the best solution to organizational dilemmas
- Ability to think and work at scale.
- Excellent ability to delegate tasks while maintaining
organizational control
- A high level of integrity
- A great team player and communicator
- Experience using CRM’s software such as Salesforce and mobile
data collection forms such as taro works is a plus
How to Apply
If you are up to the challenge
and possess the necessary qualification and experience; please send your CV
only quoting the job title on the email subject (Operations Manager - Social
Enterprises) to vacancies@corporatestaffing.co.ke before 17th May 2023.
