JOB PURPOSE: CLAIMS & UNDERWRITING TRAINEE
JOB PURPOSE
- Support claims officer in the
overall claims strategy
- Support Underwriting Officer
underwriting strategy
- Ensuring all underwriting
operations follow, the Company and regulatory requirements.
- Claims management and ensuring
all claims operations follow the Company and regulatory requirements.
Key Responsibilities
- Claims
- Underwriting
- Customer
- Claims
- Manage claims assigned end to end
ensuring settlement within the timelines as per SLA.
- Providing risk management advice
– notifying the team on any issues affecting the risk and where
improvement is required.
- Updating customers and
relationship managers on claim positions and statutes
- Receive and review claim process
documentation and other relevant documents and pertinent requirements to
ensure the accuracy and completeness.
- Ensure claims are updated in the
Insurance processing system (IPEN)
- Claims process documentation.
- C0 -Signatory of the general
insurance claims with the banks interest
- Ensure all claims received from
branches and clients are registered and channeled to the insurers for
action and within the stipulated timelines.
- Providing Risk Management advice
– Notifying the team on any issues affecting the risk and where
improvement is required.
- Escalations on static claims
within timelines and schedule underwriter engagements and client visits
where need be.
- Managing client and service
providers’ relationships – resolve clients’ (internal & external)
issues and handling any complaints associated with a claim.
- Ensuring the customer is treated
fairly and that the customer receives excellent service in accordance with
industry and company guidelines.
- Please note that your job
description may be subject to change from time to time in line with the
Bank’s strategic direction
- Any other official duty that may
be allocated by the line manager from time to time.
- Business Management Underwriting
– Branch
- Ensure accurate debit notes &
credit notes are raised in the bancassurance system.
- Ensure accurate policy
endorsements and revisions are raised in the system.
- Ensure Policy contra and
cancellation credit notes are raised in the system.
- Ensure Motor certificates, cover
notes and policy documents are issued to the clients.
- Advise Branches and clients on
Insurance rates and terms.
- Ensure Policy reinstatements
revisions and endorsements are done and communicated to the underwriters.
- Grow the Gross Written premium of
the intermediary by onboarding new clients and ensuring retention of the
existing by servicing the branches assigned
- General business rates and terms
negotiation to ensure or customers get value out of quotes issued and
covers placed.
- Enhance and maintain a good
business relation between the intermediary and the insurance companies and
branches assigned,
- 10 Branches management on Debt
collection, Policy renewals and policy cover issue. File ALL insurance
pledge forms and ensure renewal with the intermediary
- Customer
- Detailed explanation of insurance
policies to customers, staff and the bank (internal customers)
- Managing client and service
providers’ relationships – resolve clients’ (internal & external)
issues.
- Through the Supervise customer
service and relations functions and manage the complains and compliments
register through the support of the client’s services officer.
DECISION MAKING AUTHORITY
This section records how decisions are made
and the accountability for making decisions. Give examples of typical decisions
that would be made, including:
- Various types of claims analysis
- Correspondence with branches and
ensure compliance of all underwriting guidelines.
Qualifications
- Bachelor’s Degree (Preference
given to Actuarial, Insurance, Statistics or a Business-Related Course).
WORK EXPERIENCE
- At least 1 years’ experience in
insurance claims administration.
Skills & Competences
- Results oriented and self-driven
with a proven performance track record
- Comprehensive knowledge of
general insurance products
- Good planning, organization, and
reporting skills with the ability to deliver effectively under strict
deadlines
- Ability to understand the impact
of operational initiatives from a sales/marketing perspective
- Excellent communication,
presentation and customer service skills.
- Proficiency in the use of MS
Office software application
PROFESSIONAL CERTIFICATION
- COP (Certificate of Proficiency
in Insurance) or progress in Diploma in Insurance ACII or IIK.
How to Apply