JOB TITLE: CUSTOMER SERVICE OFFICER
NUMBER
OF POSTS: NINE (9)
TERMS
OF SERVICE: PERMANENT AND PENSIONABLE
REPORTING:
TO THE BRANCH MANAGER
Job Ref: TVO/04/2023/006
GENERAL PURPOSE
To ensure prompt, fair and
satisfactory customer service to the clients of the company
Responsibilities
- Receive,
promptly record and resolve customer orders, requests, applications,
inquiries and complaints related to water supply, billing, waste water and
any other issue.
- Receive,
promptly record and escalate to branch manager, operation manager
commercial, operation & maintenance manager water, operation &
maintenance manager waste water and transport officer on customer orders,
inquiries and
- complaints
related to water supply, billing, waste water and any other relevant issue
- Advice
customer on conditions required to update customer account details,
superseding of account, stop billing, account termination and new account
application seek clearance from your supervisor and update.
- Create
superseded account, new account, stop billing, terminate account, and
update account details, new customer connection application information
and connection approval details in the billing system.
- Check
system and give confirmation to requested clarification on customer
payments.
- Prepare
ad-hoc and monthly reports included but not limited to customer orders
inquiries and complaints categorized to reported, resolved and pending.
All by customer category, overall, per branch and per meter reading book
send to your supervisor for clearance andany other for management decision.
Personal Specifications
For appointment to this
grade, an officer must have: –
- A
minimum of KCSE or at least three (3) years experience in customer
care/service work
- A
Diploma in Marketing, Reception, Business Management, Business
Administration or any equivalent certificate from a recognized institution
will be an added advantage
- Good
communication, interpersonal and time management skills
- Proficiency
in computer skills
How to Apply
Download and print the job application form, fill and hand deliver to the Office of the
Managing Director in a sealed envelope indicating the position applied for,
reference
number and addressed to:
The Managing Director,
TAVEVO
Water and Sewerage Company Ltd,
P.
O. Box 6 – 80300,
VOI.
or
Scanned and emailed to recruitment@tavevowater.co.ke Applications should be
received on or before 2nd May 2023 at 4.00 p.m.
IMPORTANT INFORMATION
- Candidates
found Canvassing will be disqualified.
- Only
Shortlisted candidates will be contacted.
- TAVEVO
Water and Sewerage Company is an Equal Opportunity
Employer
