Director of Operations
What is in it for you:
You will be working with a creative, driven
group of professionals in an award-winning hotel. With the global footprint of
ACCOR Hotels, you have the opportunity to grow and advance within the company
and work with colleagues from all over the world on a regular basis.
Employee discounts and exceptional benefits
available.
What you will be doing:
Reporting to the General Manager,
responsibilities and essential job functions include but are not limited to the
following:
- Consistently offer professional,
friendly and engaging service
- Support the General Manager in
the overall management and strategic direction of the hotel.
- Oversee all operational functions
of the hotel
- Lead and support all departments
in the achievement of their financial and operational targets through
establishment of a positive culture, clear expectations, and policy &
procedural implementation
- Assist in the preparation,
presentation and subsequent achievement of the hotel’s annual Operating
Budget.
- Ensure that monthly financial
outlooks are on time, on target and accurate
- Ensure full compliance to hotel
operating controls and enhance the service quality and delivery to the
next level
- Actively involved in the
recruitment process of all positions within the hotel
- Follow department policies,
procedures and service standards
- Drive Quality, Managers and Green
engagement monthly meetings
- Assist in staff planning and the
maintenance of productivity levels.
- Follow all safety policies
- Other duties as assigned
Your experience and skills include:
- Minimum of 10 years of
hospitality experience with 5 years’ experience at the Executive Committee
level
- Extensive Hotel operations
experience required
- Demonstrated knowledge of budget
planning and financial controls
- Strong interpersonal and
problem-solving abilities
- Highly responsible & reliable
- Ability to work well under
pressure in a fast-paced environment
- Ability to work cohesively as
part of a team
- Ability to focus attention on
guest needs, always remaining calm and courteous
- Proven record to coordinate
multiple departments
- Clear working knowledge of budget
planning and execution
- Exceptional interpersonal and
guest relation skills
- Proven team-builder with
outstanding coaching skills
- Clearly demonstrated ability to
be innovative, creative and able to think outside the box
- Ability to motivate developing
leaders to act as entrepreneurs while innovating guest-oriented solutions
creatively and profitably
- Degree in hospitality management
or university equivalent
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition
is to attract, recruit and promote diverse talent.
How to Apply
Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing
people at the heart of what we do, and nurturing real passion for service and
achievement Joining Accor means embarking on a unique life journey to imagine
tomorrow’s hospitality
