Senior Manager CRM (Unsecured) Job in Kenya

Senior Manager CRM (Unsecured)

The Role Responsibilities

The Senior Manager Credit Risk Management is responsible for assessing and recommending changes to Credit New acquisition and Portfolio management strategies of Unsecured Business. The role holder will ensure that the strategies drive strong financial performance, while maintaining strong risk controls.

Strategy

Managing the Credit risk profile of the Unsecured portfolio (Credit Cards and Personal Loans) within the Bank’s risk appetite. Ensure consistent application and enforcement of the policies, processes, and controls.
Develop, test, optimize and implement credit strategies in accordance with strategic objectives, effectively gaining support from senior business and risk management.
Uphold the integrity of risk/return decisions, by challenging business to demonstrate that risk origination and control decisions are properly informed and consistent with strategy.
Work closely with business on building good book and simultaneously de-risk riskier segments.
Come up with ideas across industry on new business strategies while partnering with business.

Business

Act as second Line of Defense (LOD).
Prepare Consumer Banking Unsecured (Credit Cards and Personal Loans) Credit documents including Credit Approval Documents (CAD), Credit Procedure Manual (CPM) and Campaign Recommendation Document (CRD).
Integration of Group Credit Policy/Standards with Consumer Banking Unsecured Lending strategy/plan and ensuring adherence to Group Credit policy/standards in the Africa countries.
Ensure proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues.

Processes

Assist the Regional leadership in maintaining the Consumer Banking Credit Policy to ensure policy aligns with the agreed risk appetite, reflects the key risk characteristics of the portfolio, and enables effective controls.
Monitor, review, and control risk profiles to ensure that portfolio shape is in line with strategy.
Continuously improve the operational efficiency and effectiveness of risk management processes.
Understand all system challenges and find a work around solution to move ahead with alternate mitigating actions.

People and Talent

Strong stakeholder management skills.
Ability to influence people who are not direct repartee’s.
Ability to work with diverse teams across different geographies.
Strong team-work skills.

Risk Management

Partner with the Group Credit Risk Management team to develop and execute the desired long-term shape of the unsecured portfolio together with business stakeholders based on

(a) strategy, (b) Here for Good and Treat the Customer Fairly principles (c) risk-return trade-off and risk appetite (d) volatility tolerance

Inform the development of business plans with the provision of cost and impairment forecasts and a balanced judgment on the external environment.
Ensure compliance to Group Policies for Unsecured segments, ensuring timely gap analyses are done and dispensations obtained where required.
Own and implement effective quality assurance framework across all unsecured portfolios.
Maintain a good understanding of the requirements of key external stakeholders in respect of credit risk management and ensure these are well understood internally and reflected in internal procedures.
Ensure timely reporting of related portfolio information to the Regional Chief Credit Officer and to other relevant Country or Regional Committee’s or Forums.

Governance

Ensure that material risk exposures and related issues are reported to the responsible governance committees and to Group and business-level committees as appropriate.
Formulate and obtain approval of Portfolio Standards which is supportive (from credit risk perspective) of the business strategy of various segments.
Ensure first line process owners understand and accept the risk management responsibilities under Operational Risk Framework.
Ensure implementation and enforcement of the credit policies and risk control procedures.
Review program proposals for new and existing products submitted by countries for approval, ensuring all risk dynamics are properly addressed and controlled.
Assist the countries in maintaining the Consumer Banking Credit Policy to ensure policy aligns with the agreed risk appetite, reflects the key risk characteristics of the portfolio, and enables effective controls.

Regulatory and Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the [Africa Consumer Private and Business Banking Risk team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

Members of Consumer Private and Business Banking Risk Management Group (CCO, CCH’s and CRM)
Regional and Country Heads of Credit Initiation/ Risk Operations
Regional and Country Heads/ Fraud Risk Managers
Cluster & Country Consumer Banking Heads
Members of Country and Cluster Consumer Banking Leadership Teams
Country and Cluster Heads of Control functions
Group Internal Audit
Country Finance

External

Credit Bureaus
External auditors

Other Responsibilities

Embed Here for good and Group’s brand and values in Risk;
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Continuously improve the operational efficiency and effectiveness of the Function’s risk management processes

Our Ideal Candidate

At least 5 years of strong credit risk management experience for large portfolios and overall, 10 years’ experience in risk management/ risk operations.
Appropriate academic training; Minimum BA/BSC degree.
Good knowledge and grasp of banking practices, Consumer Banking lending products and awareness of the regulatory frameworks across the Africa region.
Stakeholder management skills. Ability to work with people across the SCB network.
Excellent communication skills.

Role Specific Competencies