Department Description
We are pleased to announce the vacancy of an Operational Excellence
Analyst the Technology Division.
In keeping with our current business needs, we are looking for a person who
meets the criteria indicated below.
Brief Description
Reporting to the Manager – Operational Excellence,
the position holder will be responsible for reporting on the performance on all
the defined operational processes for Technology Departments and driving
process compliance through engagements with the respective service owners.
Responsibilities
- Engage the respective service owners to ensure
excellence in operations and service delivery.
- Prepare daily, weekly and monthly reports on the
various domains as per the defined process categories and KPIs.
- Ensure information is collected from the correct
data sources.
- Track compliance action items on BCP, Backup, Version
management, SLM, Availability Management and Knowledge Management
- Review and automate reports/dashboards through
own initiative or based on user requirements.
- Interact with service owners on initiatives for
continuous service improvement.
- Document the Operational Excellence work
instructions, policy and processes.
- Design report layouts to achieve simplicity and
visualization for the captured requirements.
- Ensure that customer SLA’s exist and are kept up
to date.
- Ensure proper SLA’s are configured on the service
management suite.
- Report to the various internal customers on
technology service delivery.
- Conduct customer satisfaction surveys for the
internal customers
Qualifications
- Degree in IT or Computer Science
or Telecommunications or Technical Related Field;
- Experience in Data Analytics
- Experience in SQL, Python
scripting and Power BI
- Experience in Process Governance
especially using ITIL Framework.
- Agile and Scrum certified
- Attention to details and
analytical thinking.
- Excellent communication,
presentation and interpersonal skills
- Certifications – ITIL Foundation;
CCNA; ITIL Intermediate courses and Data Analytics are an added advantage.
How to Apply
