Job Title: Claims Manager
Reporting
To: Chief Executive Officer (CEO)
Location: Nairobi
Our
client, in the insurance industry, is a pioneering and dynamic insurance
company offering ethical and innovative products in risk management and mutual
financial security services.
They
are looking to fill the position of Claims Manager.
Job
Purpose
The
Claims Manager is responsible for:
· Maintaining
relationships with the customers through efficient claims processing, and
settlement within IRA stipulated timelines.
Duties
and Responsibilities
· To be
the single point of contact for the company on claims and manage the claims
resolution process.
· Oversee the intake and processing of insurance claims for all classes of business loss based on coverage, appraisal and verifiable damage.
· Determining
and delegating claims settlement authorization within the company
· Provide
technical guidance to staff on claim investigation, reserving evaluation and
resolution of claims.
· Conduct
audits of the claims process with a view to improving efficiency and
participant experience.
· Completes
field re-inspections of vendor or employee claims to ensure proper claim handling
and compliance with company procedures.
· Assists
in the coordination of third-party service providers in all claims processes.
· Participates
in training and/or mentoring of departmental staff
· Develops,
analyzes and reports KPIs useful in measuring team performance as well as the
effectiveness of the claim’s operations.
· To
maintain a verifiable claims register.
· Coaching
and mentoring Claims team members to improve participant experience and
practices for claim quality assurance.
· Report
to CEO on service standards and compliance requirements with IRA.
· Review
complex claims cases with a view of resolving them amicably.
Management
Responsibilities
· To be
responsible for the set-up, management, and coordination of the claims
department.
· Supervise
& review the performance of the Claims Department and other administrative
matters within the department.
· To be
responsible for the coordination of outsourced specialists.
· To
report to the CEO and the Board on claims management performance.
· Participate
in the review of SLA agreements with 3rd Party providers.
Qualification,
Experience, and Skills
Minimum
Qualifications:
· Bachelor’s
degree in any business-related field.
· Excellent
reporting skills.
Experience:
· Minimum
of Six (6) years of work experience.
· 3 years
of working experience in a similar role.
· MUST
HAVE THE TECHNICAL KNOWLEDGE OF HANDLING BOTH MOTOR AND NON-MOTOR CLAIMS (i.e
Marine Claims, Burglary Claims, Fire Claims etc)
Behavioral
Traits:
· Attention
to detail.
· Quick
execution of new concepts.
· Clear,
precise, and concise communication.
· Commercial
awareness.
· High
level of integrity, and ethical standards.
· Strong
organizational skills.
· Team
management skills.
· Collaboration
Skills.
· Analytical
Skills.
To
apply, submit your application on our ATS at ats.flexi-personnel.com by
21st JAN 2023 under the CLAIMS MANAGER (Re-advertisement) job posting.
All
applicants are advised to adhere to application guidelines for consideration.
Only
shortlisted candidates will be contacted.
NB:
Flexi Personnel does not charge candidates for job placement.