General Manager, Retail Business Job in Kenya

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General Manager, Retail Business Job in Kenya

We currently have an exciting career opportunity for General Manager – Retail within Jubilee Health Insurance Limited. The position holder will report to the Chief Executive Officer and will be based at Head Office in Nairobi.

Role Purpose

The role is a senior strategic leader role responsible for shaping market strategy and the overall management of sales activities for the Retail Business. Working with other leaders, this role will also contribute to product strategy, and the customer experience. The role holder will lead a team of experienced sales professionals and will create and execute innovative strategies to drive growth, competitive advantage, financial and operating performance.

Main Responsibilities

  • Understand customer requirements, market trends and competitive forces to identify and develop a winning market proposition for Retail Solutions.
  • Craft the Retail Solutions Value Proposition, product, and customer segments.
  • Partner with the Heads of Department to create the product strategy, including pricing strategies, features, priorities, etc.
  • Lead and manage the retail Solutions sales force, develop, and implement the sales strategy, assign sales territories and contribute to new product development.

  • Lead, design, and own the Retail Solutions Sales Strategy, and its impact to revenue generation, earnings, and profitability.
  • Work with the countrywide teams to develop business pipelines that translate to targeted revenue
  • Drive business growth through shared strategic initiatives
  • Regularly monitor sales reports on renewal and new business results and suggest process improvements to optimize sales activities
  • Keep up to date with current and latest industry developments and competitor activities with a view of driving turn-around or other strategies.
  • Coordinate all sales benefits as per performance parameters.
  • Synthesize changing customer/market conditions, priorities, and “on-the-ground” experience to continually adjust sales strategy.
  • Play a senior role in managing client relationships, negotiating, and closing sales with the largest and/or most important clients/prospects.
  • Represent retail Solutions in discussions/negotiations
  • Build a high performing diverse team to meet business needs and maintain a focus on continuous improvement to drive operating efficiency within the team.
  • Evaluate performance across regions with a key focus on managing the manpower, activity, and productivity levels
  • Manage the sales expense budget and ensure that sales incentives are rolled out and awarded in a timely manner.
  • Provide training, coaching, development, and motivation to the sales team.
  • Collate product and business ideas from the sales force and champion cross functional team projects to deliver innovation.
  • Ensure full compliance to all statutory and regulatory matters.
  • Follow up and closure of all audit and compliance recommendations.
  • Ensure proper contracting and licensing of all sales managers, agents and intermediaries as per Corporate and IRA requirements
  • Ensure debt collection is timely and in line with the credit policy and capital-based supervision (cash and carry) regulations

Key Competencies

  • Excellent salesmanship and team leadership.
  • Sales acumen.
  • Interpersonal Skills.
  • Industry & Market Knowledge


  • Master’s Degree in Business Administration or any other related field.
  • ACII/CII/LOMA Qualifications

Relevant Experience

Minimum of ten years relevant experience in Sales/Business Development within the insurance industry, 4 of which must be in Managerial level

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via quoting

the job reference number and position by 16th December 2022.

Only shortlisted candidates will be contacted.

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