Vacant Position: General Manager – GM
Industry: Microfinance
Location: Nairobi
Reports: To the Group CEO
& the Board
Gross Salary: KShs 450k – 550k
Our client is a Non-Deposit taking Microfinance that provides
financial services, training, and capacity building to micro, small and midsize
enterprises with over 50 branches in Kenya.
They seek to hire a General Manager (GM) who will be tasked with
the Operations, developing and implementing strategic ways to execute the
business.
Key Responsibilities.
· Improve operational
management systems, processes, and best practices to ensure efficiency and effectiveness.
· Ensure the
organization’s processes remain legally compliant; all legal and regulatory
requirements are met and compliance is maintained.
· Oversee the Operations,
Human Resources, and IT departments and conduct regular meetings with
Department Heads to ensure that priorities are clear and coordination is
excellent, and negotiate operational objectives and performance goals.
· Implement strategies to
increase the quality of customer experience and implement best practices across
all levels.
· Manage, grow, and scale
up the microfinance operations in line with the 2023-2025 strategic plan.
· Develop and formalize
the operations toolkit, based on own experience/expertise, industry research,
global best practices, and alignment with the organization’s strategic
objectives.
· Perform quality controls
and monitor business operations through KPIs & achievable targets.
· Ensure that there are appropriate
systems, processes, and tools, including branch operations, to support the
effective execution of the company’s business operations.
· Contribute to the
industry’s work on microfinance operations best practices, and disseminate the
organization’s lessons learned across the industry and to key internal/external
stakeholders.
· Ensure the Department
Heads evaluate and take actions that are consistent with the overall strategy
which will lead to high performance.
· Advise the board on
strategic business development and key corporate planning issues and make
recommendations on major business decisions.
· Keep the board informed
about business activities, potential threats, opportunities, and recommended
actions.
· Responsible for the
development and launch of new products and assist the team in conducting
periodic reviews and analyses of new products.
· Take charge of and work
towards the achievement of the Company’s financial and operating goals and
objectives.
· Champion the annual
planning/budgeting process and closely monitor budgets
· Ensure adherence to the
annual budget and build an organizational culture based on performance by
communicating rewards and consequences.
· Ensure effective
internal controls are in place and ensure compliance with applicable regulatory
laws and rules governing financial institutions.
Qualifications
· A strong business
driver, with a Degree in Business Management, Banking, Finance, or other
relevant fields.
· 7 – 10 years experience
in the Finance/Lending sector, 4 of which should have been in senior management
or executive role.
· Specialized training in
SME lending or micro-credit is an advantage.
· Thorough knowledge and
experience of the lending regulatory framework
· Proven leadership and
business growth abilities.
· Strong interpersonal,
communication, and customer service skills.
· A strong business
understanding and an appreciation of financials.
· Demonstrated ability to
create partnerships to deliver integrated solutions to clients, and increase
revenue lines.
How to Apply
If you are up to the challenge and possess the necessary
qualifications and experience; please send your CV only quoting the job title
on the email subject (General Manager (GM) – Microfinance) to
vacancies@corporatestaffing.co.ke by 15th December 2022.