Digital Channels Manager - ESB & Integrations Support,
The Position:
The Manager, ESB &
Integrations Support is responsible for the overall availability, stability,
scalability and security of the KCB integration landscape including the KCB ESB
Platform and its suite of products, the OCP Platform and other integration
services deployed within the bank. The engineer is a highly motivated resource
focused on working hand-in-hand with other technical application support,
engineering and devops team, quality assurance team and SOA governance team to
maintain a quality high throughput and high performing integration ecosystem.
This role works in a 24/7/365 highly available including an on-call requirement.
Key Responsibilities:
- Provide
technical support and be subject matter expert for all Middleware and API
Integration platforms.
- Implementing
high availability, fault tolerant strategies, and load balancing based on
middleware platform suite of products capabilities.
- Manage
middleware environments and provide support to application support and business
teams. The job holder will also participate in quality assurance
activities for integration related solutions before they are transitioned
to production.
- Work
independently and collaboratively with other support teams to troubleshoot
integration platforms, server performance issues and tune the environment
based on findings to achieve desired outcomes.
- Provide
detailed incident reports and root cause analysis and suggest workarounds
/ interventions and/or solutions for recurring issues affecting Middleware
applications. Continuously devise or modify procedures to solve complex
and recurrent problems and maintaining a knowledge base of the known
problems and solutions.
- Periodic
or adhoc patching of the middleware application environments – applying
maintenance updates such as fix packs to the broker/integration nodes and
ensuring the whole environment is up to date in relation to patching.
- Monitoring
all Middleware application environments – transactions, services, files
transfers, operating system, database health and the environment in
general and issue periodic consumable health status of the environment.
- Manage/action
service requests raised directly or escalated to the middleware &
integration support team and within the pre-determined SLA
- Maintain
an up to date detailed configuration matrix for all middleware services
and the integration landscape / environment.
- Creating
a disaster recovery plan with run book and periodic planning for disaster
recovery tests. Perform backup and recovery of the Middleware
applications, and also effectively support resolution of any post recovery
issues. Maintaining the DR environment in ready state. In collaborations
with other teams invoke fail over activities to the DR
The Person:
For the above position,
the successful applicant should have the following:
- Bachelor’s
Degree IT/Computer Science or Technical related.
- Professional
certification in IT.
- Have
a minimum of 5 years’ experience in Technology with Strong fundamental
knowledge of Linux and Windows operating systems, with at least 3 years’
experience in technical knowledge in ESB – SOA and web services concepts]
and RDBMS working with large and high performance databases (Oracle
certification)
How to Apply
The above position is
demanding role for which the Bank will provide a competitive remuneration
package to the successful candidate. If you believe you can clearly demonstrate
your abilities to meet the criteria given above, please log in to our
Recruitment portal and submit your application with a detailed CV.
To be considered your
application must be received by Monday 12th December
2022.
Qualified candidates with
disability are encouraged to apply.
Only short-listed candidates
will be contacted.
