VACANCY: SELLER MANAGEMENT ASSISTANT
LOCATION: NAIROBI
STARTING DATE: IMMEDIATELY
Who are we?
Kilimall is
Kenya’s largest online shopping mall. It was launched in July 2014 with the
mission of becoming the No.1 E-commerce platform in Africa.
Kilimall serves a retail customer base that continues to grow exponentially, offering products that span various categories designed to ensure optimum levels of convenience and customer satisfaction with the retail process; order delivery tracking, dedicated customer service support, and many other premium services.
We invite you to be part
of our team by submitting your application to the following role
basesinNairobi.
SELLER MANAGEMENT ASSISTANT
We are looking for
outstanding candidates to apply for a vacant position in the capacity of
SellerManagement Assistant, in our Marketplace Department. As a Seller
Management Assistant, your role revolves around providing administrative
support to the Marketplace Manager and category managers by organizing seller
training, leading sellers’ participation in platform events, assisting sellers
in daily operations, monitoring daily order fulfillment rates, vetting new
sellers, and problem-solving.
RESPONSIBILITIES:
- Seller Training; ensure
that sellers are familiar with and know how to navigate the Kilimall
Seller Center.
a)Review seller
applications and onboard new sellers to the platform.
b)Review, update and
prepare seller training documents and other relevant training materials.
c)Schedule training
sessions with sellers.
d)Publish seller
announcements and execute Kilimall’s seller communication strategy.
- Operations;
Assist category managers to achieve the set platform targets.
a) Guide sellers to
actively participate in platform promotions, including price and stock
negotiations.
b)Monitor stores’ sales
performance and identify opportunities for growth.
c)Daily follow-up and
monitoring of timely order fulfillment.
- Problem-solving;
Take the lead in the improvement of seller experience on the Kilimall
platform.
a) Check the stores and
related products, identify problems and guide sellers to solve them.
b) Maintain a good
relationship between Kilimall and its sellers and solve any occurring problems.
Required Skills and Competencies:
- Bachelor’s
degree in Communication, Marketing or Business related course.
- Rich
product knowledge and familiarity with industry information, especially on
consumer electronics.
- Takes
initiative, has a strong sense of responsibility, and can go the extra
mile.
- Excellent
negotiation skills and a problem solver.
- Ability
to work under pressure.
- Outstanding
communication skills, both written and verbal.
- Outstanding
organizational skills.
How to Apply
Are you interested in this position and do you meet the minimum
requirements? Apply by sending an email with your CV and a convincing cover
letter to recruitment@kilimall.com clearly stating the subject heading “SELLER
MANAGEMENT ASSISTANT” by 20th May2022. Please state your current and expected remuneration in your CV. Due to the high volume of applications
received, only shortlisted candidates will be contacted.
