Customer Service Associate
Location: Nairobi
Industry: Service
Job Responsibilities
- Moderating
and screening written user content on profiles
- Moderating
and screening user-submitted photos
- Handling
online support requests.
- Responding
to incoming calls and chats.
- Various
support tasks assigned
Job Qualifications
- A
passion for Customer Service with outstanding problem-solving skills,
documentation skills, quality focus, as well as information analysis
skills.
- Ability
to work with multiple tabs and multiple browsers efficiently in a web
browser-based support system – speed and accuracy are important
- Ability
to thrive in a multitasking environment and can adjust priorities on the
fly.
- Ability
to respond promptly and prioritize workload effectively based on the needs
of customers.
- Keen
attention to detail and effective time management skills
- Eager
to learn, adapt and collaborate at all levels.
- Outstanding
work ethics (reliable, motivated, professional, and ability to work under
minimum supervision)
- Ability
to handle pressure/stress, handle responses to criticism tactfully and
maintain a professional demeanor.
- Ability
to escalate issues through the appropriate channels – we thrive on
feedback.
- Readiness
to work in the dating sphere
Job Requirements
- C.S.E
Minimum of a B-
- Bachelor’s
Degree in a business-related field with a 2nd class
honors upper
- 5
and above years of customer service experience with call center experience
as an added advantage.
- An
exceptional level of computer literacy especially in MS office.
- Advanced
fluency in English both written and verbal – Knowledge
of foreign languages will be an added advantage.
- Ability
to work in shifts, as we are open 24 hours per day/7 days per week/365
days a year currently with the following shifts available: 7 am to 3 pm, 3
pm to 11 pm, and 11 pm to 7 am.
How to Apply
Apply through Flexi Personnel ATS or send your CV to recruit@flexi-personnel.com by 18th May 2022.
Indicate the exact
position (Customer Service Associate) applied for and your minimum salary
expectation on the subject line.
NB: Flexi Personnel does
not charge candidates for job placement.