Ref No.: MCSE-CC-17-06-2021
Exceptional service is
the core of our business, and highly committed Medical Customer Service Executives are critical to the delivery of our quality
promise. A strong candidate should possess excellent listening skills, the
ability to understand a customer’s problem quickly and be able to identify and
recommend appropriate solutions. Candidates should have a clear and pleasant
speaking voice and be fluent in both English and Kiswahili.
Some of the responsibilities include:
- Manage a large number of Inbound and outbound
calls in a timely manner to professionally, provide information about
products and services, or obtain details of customer complaints.
- Refer unresolved customer grievances or special
requests to designated departments for further investigation.
- Identify customers’ needs, clarify information,
research every issue, and provide solutions to achieve customer
satisfaction.
- Keep records of customers’ interactions, recording
details of inquiries, complaints, and comments as well as actions taken.
Process appointments, orders, forms, and applications.
Desirable Skills &
Qualifications:
- A minimum degree holder with medical background is
strongly preferred.
- Good understanding of medical terminology medical
and practices
- Customer service representative must also be
familiar with office procedures used in medical offices, hospitals, and
other healthcare facilities.
- Impressive telephone etiquette and excellent
computer applications and keyboard skills with at least 60WPM.
- Great verbal and written communication skills as
well as the ability to work in a team.
- Excellent interpersonal skills to be able to react
effectively and calmly in emergencies and within strict guidelines.
- Candidates should have the capability to maintain
the trust of customers while maintaining customer confidentiality.
- 2+ years’ experience working in a contact
center.
- A strong understanding of Contact Centre best
practices
How To Apply
If this sounds like you,
send your job application by following the link below on or before 25th June
2021.
