Sanergy is an award-winning social venture based in Nairobi, Kenya. We undertake three exciting lines of work:
- We provide safe, sustainable sanitation services
to residents living in urban informal settlements of Nairobi and Kisumu
using end-to-end non-sewered sanitation Watch here!
- We implement a circular economy model to
sustainably manage sanitation and organic waste generated in Using
technologies developed in-house, we upcycle the waste into insect-based
protein for animal feed, organic fertilizer, and biomass fuel. We operate
the largest organics recycling plant in East Africa. Watch here!
- We partner with cities to develop and deliver safe
sanitation and waste management for urban residents. Using a systematic
methodology, we match cities’ sanitation and waste management needs with
technology and service delivery models, and then offer clear guidance on
the steps that governments, funders, service providers and technology
developers can take to develop and implement integrated service delivery
Operational since 2011,
Sanergy serves over 140,000 urban residents with safe sanitation services every
day. Sanergy collects and treats over 12,000T of waste per year, and
successfully sells its agricultural end-products to farmers in over 20 counties
in Kenya, who see improved yields and increased incomes. At the same time, we
have built a team of over 400 employees from diverse backgrounds who solve
diverse problems, but all embody the drive, creativity, teamwork, and passion
that make us achieve our goals. For our work, we have been recognized by the
Gates Foundation as one of the 2030 Sustainable Development Goals accelerator;
by Fast Company as one of the 10 most innovative companies in the world doing
social good and one of the 10 best companies in Africa, and the Food Planet
Prize for our innovative circular economy approach.
About the role
The Customer Support Associate 2 will ensure that new customers are onboarded properly and provide
support to Fresh Life Operators (FLOs). In particular, the Associate is
expected to convert leads to opportunities and ensure continued support to FLOs
run their Fresh Life Toilets (FLTs) successfully, ensure hygiene and
cleanliness standards are well maintained, also ensure all cases are resolved
on time. Additionally, the Associate will support network growth through
securing referrals from existing customers and ensures the same network is
sustained.
Duties and Responsibilities
- Deliver high touch customer service through phone
calls and one on one
- Exercise good oral and written communication skill
- Knowledge of CRM use and ability to manage a call
center
- Be thorough and pay attention to detail
- Have knowledge in report writing
- Be flexible and adaptable to work in the
- Demonstrated experience building relationships
with stakeholders
- Experience with collecting and managing data
- Knowledge of Kisumu and low-income areas
- Demonstrated experience in the sanitation sector
and knowledge of
- sanitation
- Ability to use MS Word, Excel and PowerPoint –
medium level proficiency
- required
- Above all (and more essential than any academic
qualification!) you must be
- practical, self- driven, resourceful, efficient and
energetic!
Qualifications
- Degree Holder; Business Admin or Social Sciences
- At least 2 years’ relevant experience
- Working in the informal settlements will be an
added
- Fluency in Kiswahili, English and
- Physically fit.
Job
Location: Kisumu
How To Apply
Application Deadline: 10/06/2021
Sanergy is an equal
opportunity/affirmative action employer. All qualified applicants will receive
consideration for employment without regard to race, color, ancestry, religion,
sex, national origin, sexual orientation, age, marital status, disability,
gender, gender identity or expression. All qualified persons are encouraged to
apply.