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Front Office Administrator Job in Nairobi, Kenya

Career Management Center Limited is seeking to recruit a Front Office Administrator for our client, Hairhub, The Trichology Centre, Nairobi, a pioneer hair restoration clinic in Sub-Saharan Africa.

Reports to: Managing Director
Location: Nairobi
Overall responsibility: Managing the front desk, assisting in the general administrative activities and customer relationship management.

Essential Functions & Key Responsibilities:
Customer service/Client relations
·         Booking of new appointments and following up on existing ones.
·         Resolving any issues arising from patients’ dissatisfaction and communicating them in a timely manner.
·         Communicating with patients who require follow through on non-technical matters
Office Operations
·         Providing efficient and effective strategy execution in line with the Managing Directors plan.
·         Managing the meetings calendar.
·         Managing the automated office management system.
·         Updating employees’ files and ensuring surgical team licenses are up to date.
Financials
·         Preparing weekly and monthly reports on business performance.

·         Handling the petty cash and processing the procurement and bank transactions.
·         Filing financial documents.
Marketing and communication
·         Preparing and implementing marketing projects and presenting reports.
·         Managing social media and websites to ensure relevance in their communication.
·         Coordinating with the marketing suppliers as directed by the Managing Director.
Candidate Requirements:
·         Diploma or Degree in business related field with proven track record of excellent customer support experiences as a client service representative.
·         2-3 year’s customer service experience
·         Familiarity with CRM systems and practices.
·         Digital marketing and social media management skills will be a plus.
·         Proficient in Excel, Word.
·         Flexible schedule, to include evenings/weekends if needed to accommodate business.

How to Apply:
Qualified candidates should send their CVs and Cover letter to jobs@careermanagementcentre.com clearly indicating the position they are applying for on the email subject not later than 21st June, 2020.
This is an urgent position and shortlisting will be done on a rolling basis.
Only shortlisted candidates will be contacted.
Career Management is a proud equal opportunity and does not discriminate against the applicants on any basis.
Website: http://hairhub.org/

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