Career Management Center Limited is
seeking to recruit a Front Office Administrator for our client, Hairhub, The Trichology Centre, Nairobi, a
pioneer hair restoration clinic in Sub-Saharan Africa.
Reports to: Managing Director
Location: Nairobi
Overall responsibility: Managing
the front desk, assisting in the general administrative activities and customer
relationship management.
Essential Functions & Key Responsibilities:
Customer service/Client relations
·
Booking of new appointments and following
up on existing ones.
·
Resolving any issues arising from
patients’ dissatisfaction and communicating them in a timely manner.
·
Communicating with patients who
require follow through on non-technical matters
Office Operations
·
Providing efficient and effective
strategy execution in line with the Managing Directors plan.
·
Managing the meetings calendar.
·
Managing the automated office
management system.
·
Updating employees’ files and
ensuring surgical team licenses are up to date.
Financials
·
Preparing weekly and monthly reports
on business performance.
·
Handling the petty cash and
processing the procurement and bank transactions.
·
Filing financial documents.
Marketing and communication
·
Preparing and implementing marketing
projects and presenting reports.
·
Managing social media and websites to
ensure relevance in their communication.
·
Coordinating with the marketing
suppliers as directed by the Managing Director.
Candidate Requirements:
·
Diploma or Degree in business related
field with proven track record of excellent customer support experiences as a
client service representative.
·
2-3 year’s customer service
experience
·
Familiarity with CRM systems and
practices.
·
Digital marketing and social media
management skills will be a plus.
·
Proficient in Excel, Word.
·
Flexible schedule, to include
evenings/weekends if needed to accommodate business.
How to Apply:
Qualified candidates should send
their CVs and Cover letter to jobs@careermanagementcentre.com clearly
indicating the position they are applying for on the email subject not later
than 21st June, 2020.
This is an urgent position and
shortlisting will be done on a rolling basis.
Only shortlisted candidates will be
contacted.
Career Management is a proud equal
opportunity and does not discriminate against the applicants on any basis.
Website: http://hairhub.org/