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Front Office Administrator Job in Nairobi, Kenya

Career Management Center Limited is seeking to recruit a Front Office Administrator for our client, Hairhub, The Trichology Centre, Nairobi, a pioneer hair restoration clinic in Sub-Saharan Africa.

Reports to: Managing Director
Location: Nairobi
Overall responsibility: Managing the front desk, assisting in the general administrative activities and customer relationship management.

Essential Functions & Key Responsibilities:
Customer service/Client relations
·         Booking of new appointments and following up on existing ones.
·         Resolving any issues arising from patients’ dissatisfaction and communicating them in a timely manner.
·         Communicating with patients who require follow through on non-technical matters
Office Operations
·         Providing efficient and effective strategy execution in line with the Managing Directors plan.
·         Managing the meetings calendar.
·         Managing the automated office management system.
·         Updating employees’ files and ensuring surgical team licenses are up to date.
·         Preparing weekly and monthly reports on business performance.

·         Handling the petty cash and processing the procurement and bank transactions.
·         Filing financial documents.
Marketing and communication
·         Preparing and implementing marketing projects and presenting reports.
·         Managing social media and websites to ensure relevance in their communication.
·         Coordinating with the marketing suppliers as directed by the Managing Director.
Candidate Requirements:
·         Diploma or Degree in business related field with proven track record of excellent customer support experiences as a client service representative.
·         2-3 year’s customer service experience
·         Familiarity with CRM systems and practices.
·         Digital marketing and social media management skills will be a plus.
·         Proficient in Excel, Word.
·         Flexible schedule, to include evenings/weekends if needed to accommodate business.

How to Apply:
Qualified candidates should send their CVs and Cover letter to clearly indicating the position they are applying for on the email subject not later than 21st June, 2020.
This is an urgent position and shortlisting will be done on a rolling basis.
Only shortlisted candidates will be contacted.
Career Management is a proud equal opportunity and does not discriminate against the applicants on any basis.

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