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Call Center Agents Jobs in Nairobi, Kenya

Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Somali language speaking call center agents.


Location: Nairobi
Duties and Responsibilities
·         Assist our client’s community and help resolve inquiries empathetically, accurately and on time.

·         Make well balanced decisions and personally driven to be an effective advocate for our community
·         Investigate and resolve issues that are reported on client platforms such as requests for account support.
·         Respond to user inquiries with high quality, speed, empathy and accuracy
·         Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

·         Identify inefficiencies in workflows and suggest solutions
·         Recognize trends and patterns, and escalate issues outside the company policy to the global team
Qualifications and Experience
·         Between 18-30 years.
·         Must be living in Kenya.
·         Must speak fluent English and Somali.
·         High school education mandatory. College education an advantage
·         Must be currently unemployed or working as a casual
·         Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy
·         High affinity and cultural awareness of political/social situation regarding the relevant market/region
To apply send your CV to: wambua@flexi-personnel.com by Friday 22nd June 2020.
Indicate the Language you are familiar with on the email subject for easier retrieval and placement.
NB: Flexi Personnel does not charge candidates for job placement

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