The Institute wishes to recruit dynamic, result-oriented and self
driven persons to fill the vacant positions;
CUSTOMER CARE ASSISTANT/TELEPHONE OPERATOR II: KEFRI 4
Responsibilities
- Operating
switchboard for smooth flow of communication within and outside the
Institute;
- Maintaining
call register for record purposes;
- Maintaining
and update
institutional directory
to enhance
efficiency in communication;
- Receiving
visitors and directing them to the appropriate offices for good public
relations;
- Providing
good customer care service;
- Provides
specification on procurement of telephone facilities to ensure the
facilities are of good quality;
- Oversee
installation of telephone equipment to ensure all extension are correctly
connected;
- Answer
and direct telephone calls to ensure smooth communication;
- Reporting
promptly any switchboard defects to the supervisor;
- Maintain
incoming and outgoing telephone records for future reference; and
- Any
other duty assigned from time to time
Qualifications
- Kenya
Certificate of Secondary Education (KCSE) minimum grade “D+” (Plus) or its
equivalent;
- Certificate
in Telephone Operation, Reception and Front Office or its equivalent from
a recognized institution; and
- Certificate
in Computer Applications from a recognized institution
How to Apply
Hard copy applications
Interested persons should send their
applications, Curriculum Vitae, copies of relevant professional/academic
certificates and national identification card. The Curriculum Vitae should also
include their day and evening telephone numbers, e- mail address and names and
addresses of three referees. Applications should reach the Director KEFRI not
later than Monday 4th May, 2020.
Envelopes containing the documents should clearly be marked with
the position applied for and addressed to:-
The Director/CEO,
Kenya Forestry Research Institute (KEFRI),
P.O. BOX 20412-00200, City Square, NAIROBI.
Summary of applications
Interested applicants are required to
fill the attached job application summary template from their testimonials and
submit in soft copy (saved in MS Excel) to recruitment@kefri.org. An example has
been attached for your guidance. Kindly replace the sample with your
information.
Note: Job Applications sent to this email
address will NOT be accepted except the dully filled job
application summary template
KEFRI is an equal opportunity employer. Only shortlisted
candidates will be contacted.
KEFRI IS ISO 14001:2015 and ISO 9001:2015 CERTIFIED
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