Job Title: Call
Center Officer – Debt Collection
Function / Department: Call Center
Reports To: Team Manager
Remuneration: Commission based
Our Client is a leading Credit
Management Firm in Kenya and the larger East African region.
They seek to hire a Customer Service
Officer to ensure timely collection of outstanding debts as per agreed terms
and limits.
Key Responsibilities
·
Perform various duties on assigned
accounts such as recording, verification and validation of customer’s details
as received from Clients.
·
Advise customer on ways of clearing
their debts while communicating with them on the importance of paying their
debts and consequences of non-payment.
·
Act as a mediator for disputes
between customers and principals/Clients
·
Locate and notify customers on
defaulted accounts by mail, telephone, or scheduled visits in order to ask for
payments
·
Deliberate with customers by
telephone or in-person to determine reasons for overdue payments and to review
the credit terms for easier settlement of debts.
·
Initiate the clearance process on
cleared debts once you receive payment proof and have the same uploaded by the
relevant department.
·
Provide customers with their correct account
details e.g. balances, account numbers etc.
·
Maintaining data integrity and keep
customer details confidential.
·
Attend to customers during
scheduled/unscheduled meetings.
·
Record information about the
financial status of customers and status of collection efforts in the company’s
system.
·
Respond to all correspondences e.g.
e-mail, telephone, postal mail.
·
Organize, manage and implement the
most suitable debt recovery method and techniques. Negotiate credit extensions
if and when required.
·
Preparation of reports as required.
Qualifications
·
Possession of a Diploma in any field
from a recognized institution with at least 1-2 years’ experience in
Collection/Credit or Sales and Marketing environment (Diploma (Banking/Credit
management background will have an added advantage)
·
Strong analytical power, good
problem-solving skills and ability to work under immense pressure.
·
Good communication and interpersonal
skills to manage stakeholders. ·
·
Fluency in both spoken and written
English is a must. ·
·
Computer literate & English
proficiency.
How to Apply
Please send your CV only quoting the
job title on the email subject (Call Centre Officer) to careers@finleyltd.com
before 14th December 2019.
Kindly indicate current/last salary
on your CV
N.B: We do not charge any fee for
receiving your CV or for interviewing.
Only applicants meeting the strict
criteria outlined above will be contacted as part of the shortlisting process.