Villa Rosa Kempinski is a Five Star luxury hotel situated on
Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km
from Jomo Kenyatta International Airport.The hotel boasts of 200
stylishly-designed and tastefully-decorated rooms and suites spread on 10
floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.
Front Desk Agent
Job Details
The incumbent in this position is responsible for checking-in
and checking-out Hotel guests in a friendly and caring manner according to the
Kempinski procedures and Kempinski Experience Assessment (KEA)standards. At all
times, he/she must display a professional and positive image of the hotel as
they play a crucial role in the first and last impression the guest receives of
the hotel, Up-selling is focused on and executed in order to increase room
revenues, Shift closing is done properly, Ensure that Financial Policies and
Procedures are supported and followed.
Main Responsibilities
·
Check in the arriving guest and check
out the departing guests in a friendly and caring manner according to the
Kempinski and K (KEA) standards.
·
Ensure that KEA results are above the
set targets.
·
Upon check in, register guest and
assign rooms. Accommodate special requests whenever possible. If needed, assist
guests in completing the registration cards. Use suggestive selling techniques
to sell rooms and to promote other services of the hotel. Verify the guest’s
method of payment and follow established credit-checking procedures or refer
cash handling payment to cashiers.
·
Upon departure of guests, process the
guest check out procedures. Inquire for last minute charges. Receive payment
from guests. Settle the guest account and give copy of the invoice.
·
Handle all front office cashiers’
transactions such as posting charges to guests and exchanging foreign currency
according to the procedures. At the end of shift, balance their cash float.
·
Answer all guest requests and
questions in a friendly and caring manner, whether by telephone or in person,
provide/receive information and takes appropriate actions or refer the matters
to the relevant persons to handle. It may be and not inclusive of issuing a
safe deposit box, handling messages or dealing with a complaints.
·
Coordinate room status updates with
the housekeeping department by notifying them of late check-outs, early
check-ins and special requests.
·
Keep themselves informed of product
and service knowledge as well as the hotel daily and meeting activities.
·
Possess a working knowledge of the
room reservation procedures.
·
Maintain the neatness of his/her
working area.
·
Additional responsibilities and tasks
can be added at any time according to the needs of the business and of the
hotel.
Qualifications
·
Diploma in Hotel Management/Front
Office Operations
·
Two years experience in a similar
role and proven track record may be considered in lieu of specialised education
·
Preferably as Section Head in 5-star
property.
·
Good Communication skills
·
Knowledge and experience in the use
Fiderio and Opera
·
Proficiency in Excel and Word.
·
Knowledge in a foreign language will
be a distinct advantage
·
Presentable, well spoken individual
·
Pleasant and outgoing personality
·
Mature & Customer focused.
·
Excellent grooming skills and must be
well versed in professional and personal etiquette
·
Fluent speech skills
How to Apply