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Hotel Jobs in Kenya (Many Vacancies)

Our client in the Hospitality Industry is hiring a Housekeeping Supervisor.

General Purpose:
·         Supervises all housekeeping employees.
·         Plans and assigns work assignments,
·         Give training for newly recruited employees,
·         Audit and inspects housekeeping personal work assignment and requisition supplies.
·         Take care of the budget and budget controlling for the department.

·         Supervises all housekeeping employees and requisitions new employees as needed.
·         Discharges employees when necessary and take disciplinary actions when policies are not followed.
·         Evaluates employees in order to upgrade them when openings arise.
·         Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for housekeeping staff.
·         Schedules employees and assigns extra days off according to occupancy forecast.
·         Maintains a time log book of all employees within the department.
·         Recruit and train new employees.
·         Assigns new employees to work with experienced help.
·         Checks on the work of these employees occasionally and observes the report made to ensure consistency.
·         Approves all supply requisitions, such as those for spreads and bathroom rugs.
·         Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.
Responsibility & Authority:
·         Responsible for cleanliness, orderliness and appearance of the entire Establishment.
·         Ensure that rooms are made as per company standard.
·         Prepare Annual Housekeeping Budget, Should need arise.
·         Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
·         Organize inventories with Accounts and General Store for linen, uniform and fixed assets.
·         Pay particular attention while organizing pest eradication activities.
·         Develop and implement Housekeeping systems and procedures
·         Prepare reports for management information.
·         Assist Purchase department in selecting suppliers for items related to Housekeeping.
·         Plan, control and supervise Horticultural activities.
·         Attending and resolving guest complaints should it pertain to this department.
·         Verification of supplies consignments.
·         Organize on-the job training and evaluate its effectiveness.
·         Approval of the Functional Manual of the department.
·         Recommend recruitment of new personnel.
Other Routine Responsibilities:
·         Daily inspection of public areas and employees locker rooms.
·         Daily briefing of Team/ Executives.
·         Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.
·         Immediately attending to guest requests.
·         Degree or diploma in H/K management or same level experience
·         Min 3-5 years of experience of which at least 2 in similar role.

Our client in the Hospitality Industry is hiring a Front Office Supervisor.
General Purpose: Supervise and control the Front Office and manage meeting rooms and special events.
Supervisory Duties:
·         Supervise front office staff and manage waiters, waitresses and room service staff assigned to meetings and special events
·         Assists with preparing work schedules and time records
·         Ensures that duty rosters are compiled, making certain that adequate numbers of experienced permanent and casual waiting staff will be on duty.
·         Ensures that all staff are correctly and smartly dressed at all times.
·         Overall responsibility to supervise that guests are greeted, checked in and allocated rooms promptly and courteously
·         Ensures that they are fully conversant with all aspects of the computer software utilised
·         Chairs the Front Office meeting & briefings
·         Attends to departmental training of all staff in the Front Office
Guest Services:
·         Ensures prompt, courteous responses and follow ups to all enquiries.

·         Provides courteous and rapid service to hotel guests and meeting delegates upon check in, during their stay and upon check out
·         Ensures that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest
·         Ensures effective liaison between front office and other departments
·         Compile and prepare documentation and invoices and transmit to accounts to ensure that bills are paid on time
·         Ensures that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior written approval
·         Deal with guest complaints and provides reception, Housekeeping and service staff with guest suggestions and comments.
·         Meet and greet guests and event hosts, circulate during the course of any functions hosted to ensure availability in the event of a problem or complaint.
·         To ensure that reservations are taken correctly and courteously.
·         To ensure that check-in procedures and payment policy is communicated accurately to the guest.
·         To ensure that all company policies regarding deposits and cancellation is communicated to the guest.
·         To be familiar with all the services and facilities of the hotel and to try and up-sell services to the guests.
·         To ensure maximum room occupancy within agreed overbooking policy.
·         To ensure effective liaison between sales, front office and other departments (e.g. housekeeping).
·         To ensure that all enquiries, messages, bookings for extra services are dealt with courteously and efficiently.
·         When necessary, to ensure that incoming and outgoing telephone calls are handled promptly and courteously.
·         To circulate information as needed to all Front Office staff and ensure accurate and timeous submission of all reports and administrative work.
·         Perform other tasks as necessary in order to achieve the operational and financial goals of the organization
·         Diploma or Degree in Front Office Operations or related qualification.
·         3 to 5 years experience in the Front Office or Sales department of a 3-5 Star hotel or
·         Some supervisory experience is desirable.
·         Proficiency of Micros, PMS i.e. Sun Systems, Microsoft Office Excel, Word and Outlook.
·         Quick thinking, highly organized, shows initiative and attentive to detail
·         Excellent people skills and Problem solving tact

Our client in the Hospitality Industry is hiring a Front Desk Agent.
General Purpose:
·         To greet guests and allocate rooms according to laid-down procedures.
·         Represent the establishment in a professional Business Manner.
Reception / Cashiering
·         To greet the customer and identify his/her specific reservation.
·         To register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
·         To allocate rooms according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid.
·         To issue the key and liaise or alert the porter so that the guest’s luggage is taken to his room and the key issued.
·         To update occupancy list, giving copies to relevant staff.
·         To ensure that all departments, particularly restaurants, are notified of the tariff entitlements.
·         To complete shift handover book with all necessary information to ensure smooth transitions between shifts.
·         To answer all incoming calls politely and take messages or direct the call accordingly
Guest Relations
·         To assist all in-house guests with locating hotel facilities
·         To answer any questions that the guests may have
·         To deal with all guests complaints quickly, politely and promptly
Meeting rooms
·         To ensure a prompt, courteous response and follow up to all enquiries.
·         To ensure that once a booking is confirmed, all details and requirements are noted, using a check list, so that nothing is forgotten.
·         To liaise or ensure liaison with the client a few days before the meeting to confirm exact numbers, prepare detailed banquet event orders and circulate information to the appropriate departmental heads.
·         To check the meeting rooms and cloakrooms for cleanliness before guests arrive and ensure tables are set.
·         To greet the host and circulate during the course of the function to provide appropriate contact information in the event of a problem or complaint.
·         To ensure that the accounts department receives accurate information to enable it to correctly bill the client.
·         To check for guest items that may be left after the function and ensure that equipment is removed once the function is over and returned to its correct storage place.
·         To give feedback on guest letters and comments.
·         To assist all guests with use of office machines and equipment as required.
·         To ensure that all services utilized are correctly billed in the system
·         Perform other tasks as necessary in order to achieve the operational and financial goals of the organization
·         Diploma in Front Office Management or other related field preferred
·         3 to 5 years in a Front Office of a medium to busy Hotel.
·         Proficiency of Micros Fidelio, Sun Systems, PMS, Microsoft Office Excel, Word and Outlook.
Application Process:
Kindly send your summarized 3 page CV and motivation letter detailing your experience, qualification and desire for the job to copy to, clearly indicating the job title as the subject.
While we thank all applicants, only shortlisted candidates will be contacted.
Application Deadline: 17th October, 2019

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