Our client in the Hospitality
Industry is hiring a Housekeeping Supervisor.
General Purpose:
·
Supervises all housekeeping
employees.
·
Plans and assigns work assignments,
·
Give training for newly recruited
employees,
·
Audit and inspects housekeeping
personal work assignment and requisition supplies.
·
Take care of the budget and budget
controlling for the department.
Accountabilities:
·
Supervises all housekeeping employees
and requisitions new employees as needed.
·
Discharges employees when necessary
and take disciplinary actions when policies are not followed.
·
Evaluates employees in order to
upgrade them when openings arise.
·
Plans the work for the housekeeping
department and distributes assignments accordingly. Assigns regular duties and
special duties for housekeeping staff.
·
Schedules employees and assigns extra
days off according to occupancy forecast.
·
Maintains a time log book of all
employees within the department.
·
Recruit and train new employees.
·
Assigns new employees to work with
experienced help.
·
Checks on the work of these employees
occasionally and observes the report made to ensure consistency.
·
Approves all supply requisitions,
such as those for spreads and bathroom rugs.
·
Maintains a lost-and-found department
and is responsible for all lost-and-found items. Determines the rightful owner
and send correspondences.
Responsibility & Authority:
·
Responsible for cleanliness,
orderliness and appearance of the entire Establishment.
·
Ensure that rooms are made as per
company standard.
·
Prepare Annual Housekeeping Budget,
Should need arise.
·
Maintain par stock of guest supplies,
cleaning supplies, linen and uniform.
·
Organize inventories with Accounts
and General Store for linen, uniform and fixed assets.
·
Pay particular attention while
organizing pest eradication activities.
·
Develop and implement Housekeeping
systems and procedures
·
Prepare reports for management
information.
·
Assist Purchase department in
selecting suppliers for items related to Housekeeping.
·
Plan, control and supervise
Horticultural activities.
·
Attending and resolving guest
complaints should it pertain to this department.
·
Verification of supplies
consignments.
·
Organize on-the job training and
evaluate its effectiveness.
·
Approval of the Functional Manual of
the department.
·
Recommend recruitment of new
personnel.
Other Routine Responsibilities:
·
Daily inspection of public areas and
employees locker rooms.
·
Daily briefing of Team/ Executives.
·
Coordinating the preventive
maintenance schedule of rooms and public area with maintenance department.
·
Immediately attending to guest
requests.
Requirements:
·
Degree or diploma in H/K management
or same level experience
·
Min 3-5 years of experience of which
at least 2 in similar role.
Our client in the Hospitality Industry is hiring a Front Office Supervisor.
General Purpose: Supervise and control the Front Office and manage meeting rooms
and special events.
Accountabilities:
Supervisory Duties:
·
Supervise front office staff and
manage waiters, waitresses and room service staff assigned to meetings and
special events
·
Assists with preparing work schedules
and time records
·
Ensures that duty rosters are
compiled, making certain that adequate numbers of experienced permanent and
casual waiting staff will be on duty.
·
Ensures that all staff are correctly
and smartly dressed at all times.
·
Overall responsibility to supervise
that guests are greeted, checked in and allocated rooms promptly and
courteously
·
Ensures that they are fully
conversant with all aspects of the computer software utilised
·
Chairs the Front Office meeting &
briefings
·
Attends to departmental training of
all staff in the Front Office
Guest Services:
·
Ensures prompt, courteous responses
and follow ups to all enquiries.
·
Provides courteous and rapid service
to hotel guests and meeting delegates upon check in, during their stay and upon
check out
·
Ensures that check-in procedures are
strictly adhered to and that the correct address and charge out details are
obtained from each guest
·
Ensures effective liaison between
front office and other departments
·
Compile and prepare documentation and
invoices and transmit to accounts to ensure that bills are paid on time
·
Ensures that credit control
procedures are strictly adhered to, that no bills exceed the stipulated limit
without prior written approval
·
Deal with guest complaints and
provides reception, Housekeeping and service staff with guest suggestions and
comments.
·
Meet and greet guests and event
hosts, circulate during the course of any functions hosted to ensure
availability in the event of a problem or complaint.
Reservations
·
To ensure that reservations are taken
correctly and courteously.
·
To ensure that check-in procedures
and payment policy is communicated accurately to the guest.
·
To ensure that all company policies
regarding deposits and cancellation is communicated to the guest.
·
To be familiar with all the services
and facilities of the hotel and to try and up-sell services to the guests.
·
To ensure maximum room occupancy
within agreed overbooking policy.
·
To ensure effective liaison between
sales, front office and other departments (e.g. housekeeping).
·
To ensure that all enquiries,
messages, bookings for extra services are dealt with courteously and
efficiently.
·
When necessary, to ensure that
incoming and outgoing telephone calls are handled promptly and courteously.
·
To circulate information as needed to
all Front Office staff and ensure accurate and timeous submission of all
reports and administrative work.
·
Perform other tasks as necessary in
order to achieve the operational and financial goals of the organization
Requirements:
·
Diploma or Degree in Front Office
Operations or related qualification.
·
3 to 5 years experience in the Front
Office or Sales department of a 3-5 Star hotel or
·
Some supervisory experience is
desirable.
·
Proficiency of Micros, PMS i.e. Sun
Systems, Microsoft Office Excel, Word and Outlook.
·
Quick thinking, highly organized,
shows initiative and attentive to detail
·
Excellent people skills and Problem
solving tact
Our client in the Hospitality Industry is hiring a Front Desk Agent.
General Purpose:
·
To greet guests and allocate rooms
according to laid-down procedures.
·
Represent the establishment in a
professional Business Manner.
Accountabilities:
Reception / Cashiering
·
To greet the customer and identify
his/her specific reservation.
·
To register the guest, ensuring that
the necessary details are obtained, i.e. name in full, address, whether company
or private booking, special rate, allowances, VIP, charge details, nationality,
passport number, etc.
·
To allocate rooms according to
reservations list, ensuring that this is what the guest has booked, both in
terms of the room itself and the rate to be paid.
·
To issue the key and liaise or alert
the porter so that the guest’s luggage is taken to his room and the key issued.
·
To update occupancy list, giving
copies to relevant staff.
·
To ensure that all departments,
particularly restaurants, are notified of the tariff entitlements.
·
To complete shift handover book with
all necessary information to ensure smooth transitions between shifts.
Telephones
·
To answer all incoming calls politely
and take messages or direct the call accordingly
Guest Relations
·
To assist all in-house guests with
locating hotel facilities
·
To answer any questions that the
guests may have
·
To deal with all guests complaints
quickly, politely and promptly
Meeting rooms
·
To ensure a prompt, courteous
response and follow up to all enquiries.
·
To ensure that once a booking is
confirmed, all details and requirements are noted, using a check list, so that
nothing is forgotten.
·
To liaise or ensure liaison with the
client a few days before the meeting to confirm exact numbers, prepare detailed
banquet event orders and circulate information to the appropriate departmental
heads.
·
To check the meeting rooms and
cloakrooms for cleanliness before guests arrive and ensure tables are set.
·
To greet the host and circulate
during the course of the function to provide appropriate contact information in
the event of a problem or complaint.
·
To ensure that the accounts
department receives accurate information to enable it to correctly bill the
client.
·
To check for guest items that may be
left after the function and ensure that equipment is removed once the function
is over and returned to its correct storage place.
·
To give feedback on guest letters and
comments.
·
To assist all guests with use of
office machines and equipment as required.
·
To ensure that all services utilized
are correctly billed in the system
·
Perform other tasks as necessary in
order to achieve the operational and financial goals of the organization
Requirements:
·
Diploma in Front Office Management or
other related field preferred
·
3 to 5 years in a Front Office of a
medium to busy Hotel.
·
Proficiency of Micros Fidelio, Sun
Systems, PMS, Microsoft Office Excel, Word and Outlook.
Application Process:
Kindly send your summarized 3 page CV and motivation
letter detailing your experience, qualification and desire for the job to
rakinyi@racg.co.ke copy to recruitment@racg.co.ke, clearly indicating the job
title as the subject.
While we thank all applicants, only shortlisted candidates
will be contacted.
Application Deadline: 17th October, 2019