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Customer Service Executive Job in Nairobi (40-50k)

Our client is a technology company dealing with the development of systems in the medical, education and general service industry. They seek to hire a customer service executive whose role is to ensure efficient service delivery is given to all clients.

Title: Customer Service Executive
Gross Salary: 40k – 50k

Location: Nairobi
Responsibilities
·         Effectively manage and expand the relationships with existing clients and bringing in new partnerships from existing portfolio so as to ensure business growth and continuity
·         Resolve client queries in a timely and appropriate.
·         Communicate client feedback in a timely manner to respective parties
·         Follow up on client complaints and resolve to completion
·         Come up with client retention ideas to be integrated in the company
·         Submit weekly progress reports and ensure data is accurate.
Qualifications

·         A Diploma/Bachelor’s degree in any field
·         A minimum of 2 years in Customer Care/service within the IT / Corporate
·         Must have experience in B2B sales
·         Good knowledge of MS Office programs (Word, Excel)
·         Energetic, motivated, and detail oriented
·         Good communication skills
·         Self-starter with a good business sense
·         A creative and proactive approach towards challenges
·         Ability to influence and build relationships at all levels especially with external customers
·         Independent, resourceful and possess high drive to excel
·         A high sense of responsibility, accuracy, and commitment
How to Apply

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