Technical Services
Legal & Enforcement
Consumer & Public Affairs
Job Purpose
Responsible for coordinating, monitoring and analyzing the
performance of the Water Services
Reporting Relationship
This role reports to the Chief Executive officer
Supervises
Manager Economic Regulation, Manager Inspectorate services,
Manager Engineering Services
Responsibilities
·
Ensure performance measures are
designed to evaluate Performance against the Strategic Plan
·
Coordinate the evaluation of Licence
applications by Water Services Providers
·
Coordinate monitoring and compliance
of Licence conditions
·
Coordinate evaluation of Reports on
Performance of the Water Services Sub Sector.
·
Coordinate Inspections of Water
Services Sub Sector.
·
Coordinate the publication of the
annual Water Services Performance report
·
Liaise with stakeholders on financial
sustainability of Water Utilities
·
Set standards and develop
guidelines/regulatory tools in collaboration with other departments for water
and sanitation services provision
·
Ensure reporting on work done into
the reporting structures in the Board on a monthly, quarterly or annual basis
·
Play a senior leadership role in
bringing the WASREB internal community along to support the outputs delivered
by developing effective and strategic relationships
·
Play a senior leadership role in
bringing external stakeholders along with the WASREB through open, professional
and proactive engagement and with enforcement partners in relation to specific
cases.
·
Build a highly effective team, by
leading, managing and motivating staff and by directing and coaching them where
appropriate, so that they achieve excellence in delivery
·
Take responsibility for the reports
emerging from the directorate and all documentation sent to the Chief Executive
Officer
·
Coordinate directorate’s budgeting
and Cost containment within the budget
·
Manage the skills development for
staff to ensure that training needs are properly identified and appropriate
training is arranged for directorate’s staff.
·
Manage and conduct performance
management reviews for the directorate’s staff
·
Work closely with department heads to
develop goals and initiatives
·
Ensure quality control of work
·
Coordinate monitoring of the
progressive realization of the right to water and proposing appropriate action
·
Coordinate the evaluation of the
pricing for water
·
Ensure timely consultation and
cooperation with County Executive Committees, Chief Officers and collaboration
with other stakeholders in water services provision for effective service
delivery
·
Responsible for physical assets
assigned by the Board to the directorate
·
Plan the work of subordinates,
assigns work to subordinates, monitors subordinates work performance and
appraises/evaluates subordinates’ performance.
Qualifications
·
Master’s Degree in Engineering,
Business Administration or a relevant field from a recognized institution
·
Bachelor’s Degree in Engineering,
Economics, or any other relevant field from a recognized institution
·
Have served total 15 years of
experience with at least 9 at supervisory level
·
Member to a relevant professional
body/member in good standing
·
Practicing license from a relevant
professional body
·
Leadership/Management Programme lasting
not less than four (4) weeks from a recognized institution will be an added
advantage
·
Knowledge of the Water Sector will be
an added advantage
·
Meet the requirements of Chapter six
of the Kenyan Constitution on Leadership and Integrity
Functional Competencies
·
IT proficiency
·
Influencing, persuasion and
negotiation skills
·
Customer/Citizen focus
·
Strategic leadership skills
·
Proficiency in Managerial skills
·
Strong analytical, problem solving
and decision-making skills
·
Effective communication and
presentation skills
·
Ability to lead multi skilled team
Personal Attributes/Qualities
·
Ability to work under pressure and
multitask
·
Strong interpersonal skills
·
High Integrity and team building
skills
·
Proven intellectual leadership in
managing people, operations and financial resources
·
Proven ability to think strategically
and design long term plans
·
Ability to drive change and
innovation
·
Upholds Professional Ethics
Legal & Enforcement
Job Purpose
Responsible for facilitating effective legal services, board
secretarial services and enforcement for non-compliance with water services
regulation.
Reporting Relationship
This role reports to the Chief Executive Officer
Supervises
Manager Legal Services
Responsibilities
·
Advise the organization on the legal
aspects of day-to-day administrative matters and also provide legal
opinion/advise on industrial development matters.
·
Represent the organization in all
issues requiring legal address-claims, defamation, legal suits etc.
·
Ensure performance measures are
designed to evaluate performance against the strategic plan;
·
Ensure reporting on work done into
the reporting structures in the Board on a monthly, quarterly or annual basis.
·
Play a senior leadership role in
bringing the WASREB internal community along to support the outputs delivered
by developing effective and strategic relationships
·
Coordinate legal activities within
the directorate (in Preparation of the organization legal documentations,
chargers’ leases, incubation agreements discharge, liaise with external lawyers
for specified matters etc.)
·
Assist in developing effective
working relationships with key user directorates/departments to ensure their
needs are understood and appropriate solutions developed that support business
needs.
·
Develop and implement compliance
enforcement strategy on regulation for Water services sector
·
Store legal instruments related to
the organization i.e. contracts, leases, agreements.
·
Develop License document and ensure
enforcement of license conditions
·
Ensure that all operational licenses
are in place and valid.
·
Research and prepare company cases
appropriately.
·
Undertake legal audit for the
organization to confirm compliance with the laws
·
Participate in development of
guidelines and regulatory standards on water service provision.
·
Play a senior leadership role in
bringing external stakeholders along with the WASREB through open, professional
and proactive engagement and with enforcement partners in relation to specific
cases.
·
Build a highly effective team, by
leading, managing and motivating staff and by directing and coaching them where
appropriate, so that they achieve excellence in delivery.
·
Take responsibility for the reports
emerging from the directorate and all documentation sent to the Chief Executive
Officer.
·
Develop a model memorandum of articles
of association to be used by Water Service Providers.
·
Coordinate directorate’s budgeting
and Cost containment within the budget.
·
Manage the skills development for
staff to ensure that training needs are properly identified and appropriate
training is arranged.
·
Manage and conduct performance
management reviews for the directorate.
·
Work closely with department heads to
develop goals and initiatives.
·
Ensure quality control and customer
service.
·
Prepare monthly reports on legal
matters affecting the organization to the management.
·
Ensure compliance with statutory and
regulatory requirements.
·
Ensure timely consultation and
cooperation with County Executive Committees, Chief Officers, and collaboration
with other stakeholders in water services provision for effective service
delivery.
·
Licensing water service providers
involved in the provision of water and sewerage services.
·
Handle complaints as and when
escalated for redress.
·
Handle Board secretarial services as
may be assigned by the Chief Executive Officer from time to time.
·
Responsible for physical assets
assigned by the Board to the directorate.
·
Makes strategic, operational and
financial decisions for the directorate.
·
Plans the work of subordinates,
assigns work to subordinates, monitors subordinates work performance and
appraises/evaluates subordinates’ performance
Qualifications
·
Masters Degree in law (LLM) from a
recognized institution
·
Bachelor’s Degree in Law; (LLB) from
a recognized institution
·
Postgraduate diploma in Law – Kenya
School of Law
·
Certified Public Secretary of Kenya –
ICPS,K
·
Have served total 15 years of
experience with at least 9 at supervisory level
·
A registered member of the Law
Society of Kenya in good standing
·
An advocate of the High Court of
Kenya with a current practicing certificate
·
Leadership/Management Programme
lasting not less than four (4) weeks from a recognized institution will be an
added advantage
·
Knowledge of the Water Sector will be
an added advantage
·
Meet the requirements of Chapter six
of the Kenyan Constitution on Leadership and Integrity
Functional Competencies
·
Influencing, persuasion and
negotiation skills
·
Customer/Citizen focus
·
Strategic leadership skills
·
Proficiency in Managerial Skills
·
Strong analytical, problem solving
and decision-making skills
·
Effective communication and
presentation skills
·
Ability to lead multi skilled Team
Personal Attributes/Qualities
·
Keen eye for details
·
Ability to work under pressure and
multitask
·
Strong interpersonal skills
·
High Integrity and team building
skills
·
Proven intellectual leadership in
managing people, operations and financial resources;
·
Proven ability to think strategically
and design long term plans;
·
Ability to drive change and
innovation
·
Upholds Professional Ethics
Consumer & Public Affairs
Job Purpose
Responsible for facilitating effective engagement with various
stakeholders to build goodwill and create an enabling environment for Water
Service Provision.
Reporting Relationship
This role reports to the Chief Executive Officer
Supervises
Manager Public Relations
Responsibilities
·
Establish a mechanism for handling
complaints from consumers regarding quality or nature of Water Services.
·
Monitor the implementation of the
Consumer Engagement Guidelines
·
Monitor the implementation of
Customer Service Standards in the Water Services Sector.
·
Oversee publication and dissemination
of information on Water Services.
·
Formulate and execute communications
and public relations strategies.
·
Develop strategies and tools for
improving customer services in the sector.
·
Coordinate Development of Customer Service
Charter and monitor its implementation.
·
Promote stakeholder/public
participation in the provision of water services.
·
Create and manage platforms for
engagement with stakeholders.
·
Develop and implement collaborative
arrangements and networking with stakeholders.
·
Write and edit all institutional
literature including newsletters, reports, and publications.
·
Develop and manages/supervises the
application and promotion of the institution’s brand.
·
Ensure proper documentation, storage,
and easy access to information on Water Services.
·
Plan publicity strategies and
campaigns.
·
Handle media relations.
·
Ensure timely consultation and
cooperation with County Executive Committees, Chief Officers, and collaboration
with other stakeholders in water services provision for effective service
delivery
·
Organize media briefings, writes
articles, press kits, supplements.
·
Formulate and execute the
institution’s Advertising programme.
·
Organize participation in community
relations activities.
·
Ensure performance measures are designed
to evaluate performance against the strategic plan.
·
Ensure reporting on work done into
the reporting structures in the Board on a monthly, quarterly or annual basis.
·
Play a senior leadership role in
bringing the WASREB internal community along to support the outputs delivered
by developing effective and strategic relationships.
·
Play a senior leadership role in
bringing external stakeholders along with the WASREB through open, professional
and proactive engagement and with enforcement partners in relation to specific
cases.
·
Build a highly effective team, by
leading, managing and motivating staff and by directing and coaching them where
appropriate, so that they achieve excellence in delivery.
·
Take responsibility for the reports
emerging from the directorate and all documentation sent to the Chief Executive
Officer.
·
Coordinate directorate’s budgeting
and Cost containment within the budget.
·
Manage the skills development for
staff to ensure that training needs are properly identified and appropriate
training is arranged for directorate staff.
·
Manage and conduct performance
management reviews for the directorate.
·
Work closely with department heads to
develop goals and initiatives.
·
Ensure quality control and customer
service
·
Develop policy papers on issues of water
services.
·
Responsible for physical assets
assigned by the Board
·
Makes strategic, operational and
financial decisions for the directorate
Qualifications
·
Master’s Degree in Mass
Communication, Marketing/Business Administration or relevant field from a recognized
institution
·
Bachelor’s degree in Mass
Communication, Marketing/Business Administration or relevant field from a
recognized institution
·
Membership to a relevant professional
body/member in good standing
·
Practicing license from a relevant
professional body
·
Have served total 15 years of
experience with at least 9 at supervisory level
·
Leadership/Management Programme
lasting not less than four (4) weeks from a recognized institution will be an
added advantage
·
Knowledge of the Water Sector will be
an added advantage
·
Meet the requirements of Chapter six
of the Kenyan Constitution on Leadership and Integrity
Functional Competencies
·
IT proficiency
·
Influencing, persuasion and
negotiation skills
·
Customer/Citizen focus
·
Strategic leadership skills
·
Proficiency in Managerial Skills
·
Strong analytical, problem solving
and decision-making skills
·
Effective communication and
presentation skills
·
Ability to lead multi skilled team
Personal Attributes/Qualities
·
Ability to work under pressure and
multitask
·
Strong interpersonal skills
·
High Integrity and team building
skills
·
Proven intellectual leadership in
managing people, operations and financial resources;
·
Proven ability to think strategically
and design long term plans;
·
Ability to drive change and
innovation
·
Upholds Professional Ethics
How to Apply
All applications accompanied by a copy of the National Identity
Card, detailed Curriculum Vitae and copies of all relevant academic and
professional certificates should be addressed to:
The Chief Executive Officer
Water Services Regulatory Board
P.O. Box 41621 00100
Nairobi
So as to be received not later than 23.59 hours on 30th August
2019. The applications should be submitted only through electronic means. They
should be sent via email to recruitments@wasreb.go.ke with
only ‘POSITION APPLIED FOR’ as the subject line.
Wasreb is an equal opportunity employer and women, youth and
people with disabilities are encouraged to apply.
Any form of canvassing will lead to automatic disqualification.
Only short-listed applicants will be contacted. Shortlisted
candidates will be required to satisfy the requirements of Chapter Six of the
Constitution of Kenya 2010 by submitting the following compliance certificates;
Certificate of Good Conduct, Certificate from Higher Education Loans Board, Tax
Compliance Certificate, Ethics and Anti-Corruption Commission Clearance, and
Credit Reference Bureau Certificate.