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10 Customer Care Assistants Jobs in Nairobi


(10 Posts)
Department: Hospital Administration
Section/Unit Public Relations and Customer Service
Reports to: Executive Secretary
Job Purpose

Reporting to the Executive Secretary, the Customer Care Assistant job exists to receive and direct visitors to the respective departments at KUTRRH
·         Primary point of contact within the hospital
·         Responding to visitors’ queries
·         Receiving, guiding and directing the patients around the hospital
·         Maintaining good ambience in the hospital
·         Maintaining a log of visitors
·         Resolving customer complaints
·         Filling and processing of application forms
·         Facilitating appointments
·         Prepare reports on trends to inform resolution of continuous customer service quality improvement
·         Diploma in Business Administration or Public Relations from a recognized institution.
·         At least two years working experience as a customer care assistant in a reputable organization.
·         Computer Literate
·         Fluent in English and Kiswahili
·         Record keeping skills
·         Office management skills
·         Knowledge of office operations
Soft skills required for the job:
·         Communication skills
·         Organizational skills
·         Observation skills
·         Analytical skills
·         Courteous
·         Ability to work under pressure
·         Ability to observe confidentiality
How to Apply
If your background and competencies match the specifications of any of these posts, please send your
1.  Application Letter,
2.  Curriculum Vitae and
3.  Filled Application Form
Download the Job Job Application Form.
ONLY via email to
Or hard copies can be addressed to:
The Chief Executive Officer
Kenyatta University Teaching, Referral & Research Hospital
P.O Box 7674 – 00100 GPO
Nairobi Kenya
The deadline for the receipt of all applications is Monday 5th August 2019

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