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Customer Relations Officer Job in Kenya

Job Title: Customer Relations Officer – Mombasa

Location: Mombasa
Gross Salary: 30K – 40K
Our client is a medium sized FMCG company that deals with salt is seeking to hire a Customer Relations Officer.
They are looking to hire a Customer Relations Officer who is able to handle client queries, represent the company and follow up on payments with occasional travels.

·         Promote active utilization of the company’s products to existing and potential clients.
·         Follow up on payments with occasional travels
·         Effectively manage and expand the relationships with existing clients and bringing in new partnerships from existing portfolio so as to ensure business growth and continuity
·         Resolve client queries in a timely and appropriate.
·         Submit weekly progress reports and ensure data is accurate.
·         Forecast sales targets and ensure they are met.
·         To ensure compliance with both internal and external regulatory requirements
·         A Diploma / Bachelor’s degree in any field
·         A minimum of 2 years in Customer Care / service within the Manufacturing sector
·         Good knowledge of MS Office programs (Word, Excel)
·         Energetic, motivated, and detail oriented
·         Good communication skills
·         People Management Skills
·         Self-starter with a good business sense
·         A creative and proactive approach towards challenges
·         Ability to influence and build relationships at all levels especially with external customers
·         Independent, resourceful and possess high drive to excel
·         A high sense of responsibility, accuracy, and commitment
How to Apply
If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Customer Relations Officer – Mombasa) to on or before Saturday 16th March 2019
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted.

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