Cash Collector
REFERENCE CC 2019
REFERENCE CC 2019
Profile Introduction
Our
client, an International Company, dealing with the provision of solutions in
energy, healthcare, transportation and finance is seeking to recruit a Cash
Collector
Qualifications
·
Bachelor’s Degree in Business Course
majoring in finance
·
3+ years’ experience in Debt
Collection.
·
Experience of work with multiple
teams (Experience with multiple East Africa countries added advantage)
·
Sound computer skills: Excel is
required
Responsibilities
Collections
·
Build relationships with customers
aimed at enabling timely payment, issue resolution and building compliant
processes
·
Customer contact for early
collection, escalation and resolution to ensure collection per payment terms
·
Resolve customer inquiries promptly
& accurately, by understanding customer market & needs
·
Proactively and timely partner with
P&L, finance & operations teams to drive past dues reduction
·
Support prompt customer resolution of
issues; proactively raise customer disputes, initiate escalations and follow up
on snag for timely resolution
·
Manage assigned portfolio and set
collections targets including review of client data, patterns and key trends
·
Proactive follow up on timely and
accurate cash application through provision of support
·
Delivery of manual customer invoices
and dispatch of statements
·
Identify and log customer complaints,
disputes in the system
·
Be responsible for customer financial
order approval/releases (if needed), by balancing the needs of the customer
with the financial realities of their liquidity
·
Have a controllership overview of the
dunning cycle/letters
·
Deposit/Banking of customer cheques
where the need arises
·
Support Cash Application team
gathering payment details from customer and reconcile account if needed.
·
Accomplish all responsibilities in
line with Organization’s compliance and integrity requirements Reporting,
Metrics + Op. Mech.
·
Ensure completeness of documentation
and weekly visibility of collectible and non-collectible AR
·
Track all non-collectibles, initiate
dispute tracking where applicable and provide accurate/complete details
·
Escalate all accounts with payment
risk and follow up for appropriate actions
·
Publish weekly AR status and
quarterly trends by customers as well as cash forecasts
·
Drive consistent metric definitions
& process for measurement across all platforms
Leadership + Controllership
·
Ensure compliance/adherence to Global
Enterprise Standards & Controllership guidelines
·
Coordinate O2C and WCS teams,
Organization businesses, Controllership & Compliance teams
Competencies
·
Ability to influence & work
collaboratively with matrixed teams
·
Strong communicator, building
relationships with internal partners & external customers
·
Knowledge of business revenue
recognition and Controllership policies
·
Willingness to drive issue resolution
& manage escalations
·
Ability to deal effectively with
rapid & changing priorities
·
Good communications skills to manage
stakeholder expectations
·
Ability to adapt quickly to changes
How to Apply
If
you are qualified and up to the challenge send your Resume and Cover Letter
to vacancies@stratostaff.co.ke by 22nd February 2019. Please note that only
qualified candidates will be contacted.