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Customer Service Representatives Jobs in Kenya - Outbound

Positions: Outbound Customer Service Representatives

Reporting to: Team Leader
As the first line customer liaison, the primary role is to:-
·         Make contact with businesses with full information on service/program.
·         Make sales by offering the correct information and enrolling new customers.
·         handle customers enquiries promptly, efficiently and professionally to fulfill the call centre’s expectations and meet the set service and sales target

Duties and Responsibilities:
·         Contact designated clients with a target to enroll them in the program/Service.
·         Increase sales by enrolling designated customers.
·         Maintain customer experience levels within the quality standards stipulated.
·         Handle objections by building rapport with customers.
·         Record customer information and queries on the CRM.
·         Adhere to Data Protection policy with regards to confidentiality of customer details.
·         Adhere to escalation process as defined.
·         Handle complaints in a polite and professional manner.
·         Patiently listens and responds to customer queries.
·         Understand and adhere to the escalation process.
·         Certificate, Diploma or Degree from a recognised tertiary institution.
·         Must posses 1-3 years of experience in sales

·         Fluent in English with a clear accent (American/ British accent will be an added advantage).
·         Minimum 2 years of relevant experience in sales environment.
·         Experience in the technical sales will provide an added advantage
·         Knowledge of sales and marketing.
·         Past experience in a call center will provide an added advantage
Skills and Competencies
·         Fluent in the English Language, clear accent
·         Good IT literacy skills
·         Excellent communication skills – verbal and written
·         Sales oriented mindset with a high degree of persuasion skills and maturity.
·         Service orientation and social perceptiveness.
·         Ability to remain composed while handling stressful situations
·         Organized and meticulous in carrying out duties
·         Maintains a high level of integrity and observes confidentiality of client data.
·         Team player with pleasant disposition
·         Well presented and tactful
·         Numerate and quick thinker
·         Ability to multi-task
Interested and qualified candidates should send their resume to clearly indicating the position on the Subject line
All applications should reach us by 31st January 2019

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