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Various Vacancies by NFT Consult, Nairobi, Kenya

Process Manager

Our client is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements. Our client systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of low-cost, high-quality waterless sanitation facilities .
Our client franchise the toilets to community residents, who run them as commercial toilets; landlords, who offer them as a value-added service to their tenants; and schools, to ensure children always have access to a safe sanitation option. We provide critical support services – such as access to finance, business analytics, training and aspirational marketing and branding.
Our client collect the waste regularly and safely remove it from the community for treatment. They convert the waste into valuable end products, such as organic fertilizer and insect-based animal protein, which we sell to Kenyan farms.
Our client are an increasingly sophisticated, highly intricate organization with many moving parts. They seeks accomplished, driven individuals who will make substantive contributions to the organization.  They currently seek a Process Manager who will work in our Business Success Team to lead our end-product business to profitability. This team is responsible for driving improvements to sales, operations, and production through a rigorous analytical approach.
Responsibilities
·         Process Management: Achieve predictable operations – measure, analyze, monitor and control inputs to achieve repeatable and reproducible outcomes in operations. Perform statistical analysis to identify gaps and drive decisions to manage process variability.
·         Integrated Production Planning & Control: Implement cross-team collaborative planning that uses multi-objective models to optimize production planning as we scale up production by more than 15X across multiple products. Build a closed-loop system with operations to continually learn and manage variances between plan, forecast and actual outputs and inputs.
·         Continuous Improvement (CI): To coach and support teams in generating CI projects to improve quality, efficiency, productivity, health and safety. Coach and support teams in their project management so that they complete their projects effectively on time, within budget and to the right specifications.
·         Quality Management: Oversee systems for quality planning, quality assurance and quality control across the company.
·         Health Safety & Environment: Oversee systems to comply and improve safety, health and the environment at our client
·         Build, implement and manage a data system of production inputs and outputs and continually monitor production and implement measures to reduce variability.
·         Be a coach on the floor for staff of across all hierarchical levels to adopt practices that will minimize variability of inputs and outputs.
·         Conduit between New Technologies and R&D teams to ensure that new processes are implemented across operations in a sustainable manner.
·         Work with the New Technologies team and R&D to refine the multi-objective model used for planning. Facilitate collaborative planning across teams with a closed loop feedback system designed to learn and manage variances between plan, forecast and actuals.
·         Provide leadership to the Quality, Health, Safety and Environment team to build compliance across the company as required, and to improve organizational performance and Quality, Health, Safety and Environment. Coach teams to propose and turn around continuous improvement projects in good time.
Qualifications
·         An Engineering, Applied Science, or Science degree; preferred in Process Engineering or Industrial Engineering, and with Masters such as MBA
·         Minimum of 5 years of experience in Operational and Quality Improvement roles, preferably in an industrial setting, with a track record of exceptional performance, using rigorous data-driven approaches
·         Demonstration of an exceptional approach to problem-solving, driven by logic, analysis, discipline and structure
·         Team management experience with an emphasis on developing team members through coaching and mentoring
·         Demonstrated ability to navigate ambiguity and comfort with continually adapting plans
·         Experience in a startup and a multicultural environment is highly desirable
·         Strong interpersonal, communication & presentation skills (verbal, written) and the ability to build effective internal and external client relationships. Should have the ability to exercise tact, courtesy, and judgment in working with all levels of staff.
·         Pleasant, energetic, confident, with a positive, can-do attitude, good work ethic, and professionalism.
How to Apply

Sales Service Attendant

Our Client is looking to hire Sales & Service Attendants who will be responsible for sales and customer service at the shop level. The ideal candidate will also be required to meet the following criteria:
Responsibilities
·         Exhibit exceptional levels of customer service at work.
·         Have speed in service delivery and in assigned duties.
·         Responsible for the quality of the products you sell to the customers.
·         Collect feedback and communicate the same to your supervisor / sales.
·         Responsible for checking and communicating the stock level in the store to the supervisor.
·         Responsible for the hygiene & cleanliness in the store.
·         Responsible for personal presentation, general hygiene and grooming.
·         Responsible for communicating stock level of raw materials en packaging material.
·         Responsible for the paperwork and accounting for products in the display / station.
·         Responsible for the selling of fresh daily products and make sure old products are removed from the shop accordingly.
·         Responsible for presentation of products in an attractive way.
·         Attend & engage in briefings /meetings as asked by the supervisor/ sales manager.
·         Responsible for meeting weekly targets assigned.
·         Execute your work according to the KPI’s as set by the sales manager.
Qualifications
·         Minimum 1 year’s sales and customer service experience in a similar position in the food industry. Experience in a Coffee Shop is an added advantage.
·         Minimum Diploma in Sales and Marketing, Customer Service or related course from a recognized institution.
·         Knowledge of principles and processes for providing customer services; excellent customer service skills and interpersonal and communication skills; customer friendly, motivated and enthusiastic attitude.
·         Knowledge of principles and methods for presenting, promoting and selling products and services; target driven, self-motivated and enthusiast with strong persuasive skills; commercial attitude.
·         Good command of the English language; both spoken and written.
·         Able multitask and to work under stress in a highly dynamic environment.
·         Proficiency with computer applications and programs including email and Microsoft Office Suite.
·         Team Player and time conscious.
How to Apply

Sales Supervisor

Responsibilities
·         Supervise other sales staff en baristas in the store.
·         Responsible for the quality of the products in the store.
·         Make sure feedback forms are handed over to the sales manager on a weekly basis.
·         Responsible for the stock level in the store.
·         Responsible for the hygiene, cleanliness and tidiness in the store.
·         Responsible for personal presentation of the other staff en baristas.
·         Responsible for stock level of raw materials en packaging material.
·         Make sure there is not an out of stock of our core product – multigrain loaf.
·         Motivate other staff in the shop.

·         Responsible for the paperwork and accounting of our products. This also counts for coffee, tea, juices and sandwiches.
·         Responsible for the selling of fresh daily products and make sure old products are removed from the shop accordingly.
·         Oversee timekeeping of other staff and shift schedules
·         Execute your work according to the KPI’s as set by the sales manager.
·         Responsible for the customer service of other staff and baristas.
·         Responsible for presentation of products in an attractive way.
·         Prepare weekly sales meetings as asked by the sales manager.
·         Responsible for hitting weekly targets.
·         Any other duties that may be assigned by your supervisor.
Qualifications
·         Minimum 1 year’s supervisory experience in sales or customer service in the food industry. Experience in a Coffee Shop is an added advantage.
·         Minimum Diploma in Sales and Marketing, Customer Service or related course from a recognized institution.
·         Knowledge of principles and processes for providing customer services; excellent customer service skills and interpersonal and communication skills; customer friendly, motivated and enthusiastic attitude.
·         Knowledge of principles and methods for presenting, promoting and selling products and services; target driven, self-motivated and enthusiast with strong persuasive skills; commercial attitude.
·         Good command of the English language; both spoken and written.
·         Able multitask and to work under stress in a highly dynamic environment.
·         Proficiency in computer applications and programs including email and Microsoft Office Suite.
·         Strong team leadership skills.
How to Apply

Sales Manager

The job holder will be responsible for the development and performance of sales activities, objectives and initiatives in the assigned Corporate/Banking/Service Provider Business segments. Set short- and long-term sales strategies and evaluate the effectiveness of the applied strategy with the sales team and provide visionary leadership towards the achievement of growth and profitability of the product, solution and/or services within the assigned market segment. Maintain data relative to partners, accounts and activities, document customer interactions and prepare reporting as needed by the senior management.
Responsibilities
·         Account Management – identify new accounts; cross sell and upsell.
·         Driving the sales booking/revenue in all solutions provided.
·         Meeting booking/revenue topline & bottom line agreed targets.
·         Account to OEM mapping.
·         Relationship management with OEM Account Managers.
·         Plans work on and sets out to achieve financial and non-financial team’s sales target.
·         Develops a business marketing plan and sales strategy for the assigned market that ensures attainment of the agreed individual, team and business unit sales target and expansion of the client/customer base.
·         Monitor and follow-up on activities and contacts at all levels of all accounts assigned and managed by the team.
·         Monitor day to day activities of the Account Managers on one-on-one and group basis so as to build more effective communication, make follow-up, provide insight for the improvement of sales and performance activities and understand training and development needs.
·         Assist the Account Managers in qualifying and validating sales leads/commitments.
·         Oversee in timely preparation of tender documents, quotations, proposal presentations.
·         Initiate and implement training schedules for product range/knowledge to Account Managers.
·         Monitors and supervises Account Managers sales action plans and offers field support through planned schedule meetings with their clients to aid and spur confidence in both the account manager and client(s) and ensure that collections are up to date or as agreed.
Qualifications
·         10 – 13 years of relevant experience 7 of which should be in IT sales in the specific domain (Corporate/Banking or Service Provider)
·         Degree in Sales & Marketing or Business Mgt with any extra IT related field qualification or a Degree in any IT related field. (Or HND.)
·         Experience in client and or supplier relationship management.
·         Proven leadership and ability to drive sales teams.
·         Strong understanding of customer and market dynamics and requirements.
·         Experience in enterprise software/hardware solutions and small and or large complex organizations.
·         Leadership and team coordination skills.
How to Apply

Employee Relations

The job holder will be responsible for assisting the Head of HR in implementing the Employee Relations framework and working closely with line managers and HR Business partners playing a leading role in developing and maintaining a conducive employee relations atmosphere.
Responsibilities
HR Governance
·         Oversee the development and review of HR Policies, frameworks and procedures to ensure compliance with legislative requirements, protection of Company’s interests, reflection best practice and support of the delivery of business objectives and promotes high standards of people management.
·         Working together with the Head of HR, act as the liaison with the union and lead the preparation and finalization of CBA proposals and coordination of the CBA negotiations and meetings
·         Lead contributor to ER initiatives as allocated. These could, but not exclusively relate to policy changes, major business change, changes to Terms & Conditions, amendments and /or changes to collective bargaining arrangements and procedural agreements.
·         Proactively upskill and coach line managers’ matters pertaining to Employee Relations and Labour laws.
Grievance Handling and Disciplinary Process
·         Liaise with line managers to ensure consistency of disciplinary procedures in the company
·         Study reported cases of disciplinary action and forward recommendations to the Head of HR for appropriate action
·         Receive recommendations on all delegated cases from the HRBP’s
·         Communicate disciplinary decisions to line managers and ensure proper implementation of actions
·         Investigate and respond to all queries raised by the Union or Line Managers on staff discipline matters
·         Co-ordinate in liaison with Legal Officer on call litigation cases ex-staff
Employee Engagement survey
·         Implementation of the Employee Engagement survey and provide business area with ‘expertise’ in terms of advice and consultation re end to end survey approach, including communication of results, analysis and follow-up activity
·         Gain a sound understanding of the role employee research has to play in successfully delivering business strategy and business objectives
·         Contribute to employee survey strategy, approach and process, seeking input from Head of Business areas.
·         Work with business area stakeholders to establish best practice in all aspects of the survey process e.g. analysis of results, communication and action planning.
Staff Welfare Activities
·         Guide line managers on general techniques of behavior management.
·         Provide effective counselling to staff with chronic problems either job related or otherwise.
·         Support company driven welfare campaigns such as e.g. Career Development, Employee Wellness, HIV/AIDS awareness programmes
·         Implement company driven welfare initiatives.
Quality Assurance
·         Review of the Human Resources processes are aligned to the policies and procedures
·         Participate regularly in the Quarterly ISO Audits.
Thinking Requirements and Working Complexity
·         Continuously creates and maintains momentum and a sense of urgency toward desired results.
·         Communicates high expectations, links performance improvement and skill development to relevant personal and business goals and ensure understanding and commitment to performance
·         Fosters developmental relationship by helping people feel valued and included in coaching and development discussions
·         Change management – proactively recognizes the need for innovation or improvement and initiates efforts to explore alternative solutions
·         Effective communication – Ability to communicate information, verbally and in writing, in a way that creates understanding, captures interest and gains support
·         High level of integrity
Qualifications
·         A Bachelor’s degree in Human Resource Management/Social Sciences or a related field.
·         Post-graduate qualification (Certificate or Diploma) in Labour Laws.
·         A professional qualification in HR with Membership to a relevant professional body.
·         A least five (5) years’ experience within Human Resources with exposure in a unionized environment.
·         Experience in driving a high performance culture.
·         Experience of working in a complex matrix structure and fast paced environment.
·         Practical experience in use of MS packages and ERP systems.
How to Apply

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