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Recruitment by Madison Group, Nairobi, Kenya

IT Network Administrator

Job Description
We are looking for a Network Administrator to maintain a reliable, secure and efficient IT network infrastructure. The ideal candidate will be able to deploy, configure, maintain and monitor all active network equipment in order to ensure smooth network operation.
Reporting Line

The IT Network Administrator will report directly to the Group ICT Manager.
·         Configure, maintain and uepgrade network devices which includes Switches, Routers, Firewalls, Wireless Controller, Access Points and Call Manager.
·         Troubleshooting network problems and escalating problems to vendor.
·         Ensure network availability and connectivity to support business.
·         Maintains network performance by monitoring and analysis, and performance tuning.
·         Secures network by developing network access, monitoring, control, and maintaining documentation.
·         Keep an eye out for needed security updates and patch the network devices periodically.
·         Understand the new business requirements and design network solutions to meet the business needs.
·         Proven experience in a network administrator role for at least 3 years.
·         Hands on experience in LAN/WAN, VoIP and Unified Wireless Network technologies; switching, routing, firewall, Wireless Controller, Access Points and Call Manager.
·         Excellent knowledge of best practices around management, control, and monitoring the network infrastructure.
·         CCNA and CCNP Certification.
·         Bachelor’s Degree in IT, Computer Science or related field.

Application Administrator
Job Description
We are looking for an IT Healthcare Application Administrator to maintain a reliable, secure and efficient healthcare application. The ideal candidate will be able to deploy, configure, maintain and monitor all components of the healthcare application.
Reporting Line
The IT Healthcare Application Administrator will report directly to the Group ICT Manager.
·         Install the Healthcare application.  This task might include making sure the application server has all the needed support software on it.
·         Tune the application to ensure that the response time users experience is optimized.
·         Upgrade the application when the vendor releases upgrades, patches or new versions of the software.  Vendors tend to release major upgrades once or twice a year, but patches can come out as often as monthly.  Each new release needs to be evaluated and if it’s being installed then it must be tested.
·         Troubleshoot problems that users encounter.  Many of these problems turn out to be user error, but a significant percentage of them need to be addressed by the vendor.  This requires that the Application Administrator contacts the vendor’s Support team and work with them to investigate and resolve the problem.
·         Ensuring that the application’s software and data is backed up on a regular basis.  The frequency that backups are made depend on how dynamic the software and data are.  This task also needs to include verifying that backup files can be used to successfully restore the application if necessary.  Test restoring from the backup files to check if the backup data is valid and complete.
·         Projecting future capacity and usage levels of the application so the appropriate hardware is acquired and installed in a timely manner.  If additional users utilize the application or new features are added to it then the hardware original procured and installed may no longer provide the response time users have come to expect.
·         Interact with other IT professionals in the organization that impact the application’s hardware and software.  These are the DBAs (Database Administrators) who support the databases and database servers, Server Administrators who support software like the Windows Server and Linux, Network Administrators who ensure that the network is functioning, and Security Administrators who work to ensure that all hardware, software and networks are secure.
·         Designing, building, testing and maintaining a DR (Disaster Recover) version of the application.  If a disaster occurs and impacts the primary data center, then the application can continue to run at the DR sites, so users can continue to perform their jobs
·         Ensure the confidentiality, Integrity and Availability of the data generated by the healthcare application.

·         Maintain the data flows and the interfaces to the other applications namely Human Resource and Financial Management systems.
·         Strong ability to gather requirements and complete projects on time scope and on budget.
·         Expertise in current computer hardware and software
·         Ability to use one or more development language including Java, C++, Smalltalk, Visual Basic, Oracle, Linux and .NET and PHP.
·         Strong communication skills
·         Ability to work in a team
·         Eye for detail and identifying problems
·         An understanding of business processes
·         Analytical and commercial experience
·         Bachelor’s Degree in IT, Computer Science or related field.
·         3 years’ experience in a similar role

Premium Administration
Department : Premium Administration
Reporting to : Manager Premium Administration
Primary Responsibility
To oversee a seamless Premium Admin business processes, new business conversion, and Ordinary Life allocation analysis to ensure processes are performed efficiently, accurately and within the set timelines in order for the department to meet its targets.
·         To offer an efficient premium administration process by ensuring that all policy premiums and loan repayments due are promptly and accurately allocated as per agreed timelines.
·         Monitor accurate data capturing of all new proposals from branches for efficient premium allocation.
·         Monitor the RTB proposals and NTU proposals for follow up on conversion.
·         Proactively manage data reconciliation exercise for all Ordinary Life policies to ensure 100% data accuracy and ensure accurate communication to customers.
·         Closely monitor any amounts received in the banks and ensure Life premiums are positively identified and allocated.
·         Ensure Nil unallocated items monthly and nil suspense allocation
·         Coordinate new premiums renewal for annually renewable premiums.
·         Ensure 100% accurate data for historical data clean up allocated.
·         Supervise staff in the department and offer guidance and assistance on day to day
·         Analysis of Life data on the QLIK system to identify gaps and take the necessary remedial action.
·         Ensure operating systems are updated with any improvements or changes that the team comes up with in the course of work in Liaison with ICT.
Technical competencies required:
·         Strong Leadership skills to foster team work; develop and motivate staff, resolve conflicts as well as ability to provide direction, momentum and vision in order to achieve departmental objectives.
·         Strong communication and presentation skills
·         High level of interpersonal skills
·         Strong analytical skills
·         Must be a self-starter with high integrity levels.
·         Strong Business acumen/ Business Orientation
·         Good customer relationship management skills
·         Bachelor’s Degree Acturial /Accounting Background
·         Progress in Professional Qualifications (ACII,IIK)
·         5 Years experience in Ordinary Life business
·         A mimum 2-3 years in a supervisory position.
How to Apply
Candidates with the required qualifications, experience and competencies who wish to apply for the position are required to forward their applications with their CVs, copies of relevant certificates and details of current remuneration to the Human Resources Manager at not later than 9th November, 2018.

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