Customer Service Assistant
The Kenya Trade Network Agency (KenTrade) is a State Corporation under the National Treasury whose mandate is to implement, operationalize and manage the Kenya National Electronic Single Window System (Kenya TradeNet System) as well as Trade Facilitation.
Webmaster
Duties and responsibilities
Qualifications
Application Development Officer
Duties and responsibilities
The Kenya Trade Network Agency (KenTrade) is a State Corporation under the National Treasury whose mandate is to implement, operationalize and manage the Kenya National Electronic Single Window System (Kenya TradeNet System) as well as Trade Facilitation.
To
fulfill our mandate, we wish to engage suitably qualified candidates who meet
the requirements of Chapter 6 of the Kenya Constitution for the following
positions;
Grade
KTNA 9
Reports
to: Customer Service Officer
Purpose
for the Job
Responding
to a wide range of enquiries from both the general public and customers by
providing advice and information regarding processing transactional services
and assessing customer needs, in a prompt, efficient and courteous manner.
Responsibilities
·
To answer incoming enquiries and to
requests for information received by e-mail, SMS walkins, or voice mail.
Ensuring that all customers’ queries are answered according to the KenTrade
Customer Service Charter;
·
Ensuring complaints or compliments
are keyed into the system or escalated to the Regional Representatives;
·
Preparing operational/daily reports
as appropriate and forward to Regional Representatives.
·
To provide advice and assistance to
customers in the most appropriate format to meet their needs, demonstrating due
attention to customer care and professional approach at all times;
·
To follow up previous customer
requests and to update system and customers as appropriate.
·
To use the provided software
applications and other electronic information systems appropriately and in
accordance with procedure;
·
Log all contacts in the customer
database system accurately and maintain accurate and up Log all contacts in the
customer database system accurately
·
To quickly identify situations
requiring specialist information and advice customers appropriately;
·
To maintain an awareness of all
relevant service developments and participate in all aspects of training of
users so as to improve effectiveness and efficiency of service delivery;
·
Undertake such other duties as may be
reasonably required and which are consistent with the level of responsibility
of this job role.
Qualifications
·
Diploma in relevant field
·
Certificate in Computer Application
·
At least two (2) years of experience
in a service Industry (added advantage)
·
Meets the requirements of chapter six
of the Constitution
Webmaster
The Kenya Trade Network Agency
(KenTrade) is a State Corporation under the National Treasury whose mandate is
to implement, operationalize and manage the Kenya National Electronic Single
Window System (Kenya TradeNet System) as well as Trade Facilitation.
To fulfil our mandate, we wish to
engage suitably qualified candidates who meet the requirements of Chapter 6 of
the Kenya Constitution for the following positions;
Reports to: Manager, Innovations and Solutions Development
Purpose for the Job
Ensure that the servers hosting site
content are running at expected uptime and performance, designing the website,
generating and revising web pages, testing, replying to user comments,
examining traffic through the site and ensuring KenTrade’s web presence on
social media.
Duties and responsibilities
·
Maintain KenTrade’s web presence by
posting new content in a timely manner and archiving outdated content and the
intranet;
·
Make periodic improvements to
KenTrade’s website and the intranet as required by the Agency;
·
Work closely with KenTrade’s head of
Communications to determine and upload suitable content for KenTrade’s website;
·
Track site usage statistics including
monitoring and analyzing performance;
·
Develop and maintain new online
resources, frequently asked questions and database;
·
Test the website across browsers,
operating systems, devices and take appropriate remedial action for deviations
noticed;
·
Ensure consistent look and feel
across the website by promoting uniform font, formatting, icons, images and
layout, and creating appropriate templates to assist content authors;
·
Identify, diagnose and fix website
problems including broken links, typographical errors and formatting
inconsistencies;
·
Optimize loading speeds and capacity
of the website and intranet;
·
Propose and oversee
the implementation of security measures to
safeguard
·
KenTrade’s website;
·
Designing and building appropriate
intranet applications;
·
Address user complaints on the
website and intranet;
·
Undertaking such other duties as may
be reasonably required and which are consistent with the level of
responsibility of this job role.
Qualifications
·
Bachelor’s Degree in Graphic
design, Information Technology, Computer Science, Business IT or
related from a recognized Institution
·
Certificate in Computer Applications
·
Certification in web programming and
design
·
Knowledge in search engine
optimization and Internet Marketing
·
Meets provision of chapter six of the
Constitution
·
3 years minimum proven work
experience as a web master or web developer
·
Proficient in HTML/CSS, XML,
knowledge of SQL and JavaScript is preferred
Application Development Officer
The Kenya Trade Network Agency
(KenTrade) is a State Corporation under the National Treasury whose mandate is
to implement, operationalize and manage the Kenya National Electronic Single
Window System (Kenya TradeNet System) as well as Trade Facilitation.
To fulfil our mandate, we wish to
engage suitably qualified candidates who meet the requirements of Chapter 6 of
the Kenya Constitution for the following positions;
Reports to: Manager, Innovations and solutions development
Purpose for the Job
To Analyze the needs, undertake the
design, development and testing of new or existing programs and applications.
Duties and responsibilities
·
Compiling and writing documentation
for program development and subsequent revisions, inserting comments in the
coded instructions so that others can understand the program.
·
Testing of all developed
applications.
·
Writing, updating and maintaining
computer programs or software packages to handle specific jobs, such as storing
and retrieving data, or controlling other equipment.
·
Maintenance of applications, repair
or expansion of existing programs to increase operating efficiency or adapt to
new requirements.
·
Writing, analyzing, reviewing and
rewriting programs, using workflow charts and diagrams, and applying knowledge
of computer capabilities, subject matter and symbolic logic.
·
Writing or contributing to
instructions or manuals to guide end users.
·
Providing program support for
computer operators or system analysts to define and resolve problems in running
computer programs.
·
Training
end users.
·
Undertaking such other duties as may
be reasonably required and which are consistent with the level of
responsibility of this job role.
Qualifications
·
Bachelor’s Degree in
Software programming, Computer Science, Information
Technology, Business ITor related form a recognized institution
·
Certificate in Computer Application
·
Meets provision of chapter six of the
Constitution
·
3 years minimum work experience in
software development
·
Proficiency in Java or equivalent
object oriented language (C#, C++, PHP, Python)
·
Familiarity with automated testing
frameworks
·
Passionate about writing quality code
in a team environment following best practice design patterns.
How to Apply
Qualified and Interested candidates
are requested to submit their applications, Curriculum Vitae that contains
details of qualifications, experience, copies of certificates & relevant
testimonials, email and telephone contacts including names, telephone and email
contacts of three (3) referees who must be familiar with the candidates’
previous work experience.
Interested Candidates must obtain and
submit with their application copies of the following documents;
·
Certificate of Good Conduct from the
Directorate of Criminal investigations (CID)
·
Clearance Certificate from Higher
Education Loans Board (HELB)
·
Tax Compliance Certificate from Kenya
Revenue Authority (KRA)
·
Clearance from the Ethics &
Anti-corruption Authority (EACC)
·
Clearance from a Credit Reference
Bureau (CRB)
Applications should be addressed as
detailed below and be sent by post, hand delivery or email so as to be received
not later than November 26, 2018.
The Chief Executive Officer
Kenya Trade Network Agency
1st Floor, Embankment Plaza
Longonot Rd – Upperhill
P.O. Box 36943-00200
NAIROBI
Email: vacancies@kentrade.go.ke
KenTrade is an Equal Opportunity
Employer – women and persons with disability are encouraged to apply.
Any form of canvassing shall lead to
automatic disqualification and
Only shortlisted candidates shall be
contacted.