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Career Opportunities in a Luxurious Tour Company in Kenya

Position: Reservation Officer

Reporting to the Reservation Manager, the main role for this position is making and confirming reservations for guests, handling incoming calls to the reservation department in a professional, efficient, friendly manner in a leading Luxurious Tour Company.
Duties & Responsibilities
·         Issuing hotel vouchers and reservations arrangement of local and international tours

·         Following up on confirmation of booking vouchers
·         Reconfirming guests flight tickets before Safari
·         Making provisional bookings for our guests
·         Making bulk block bookings with all the suppliers in line with the company and client’s needs and effectively administer the same with the approval of the Tour manager.
·         Making all the reservations and follow ups and enter all the information on GRANIT SYSTEM
·         Ensure clients’ special requests especially on accommodation & room specification.
·         Designing Safari Packages for all tours
·         Processing payments for suppliers for accounts to make the necessary arrangements for payments.
·         Briefing tour leaders before safari.
·         Maintaining excellent communication with all our suppliers, local and overseas agents.
·         Booking flights as per Company’s specifications
·         Preparing files and itineraries with all the information and advance requesting of all services included in the programs.
Person Specifications
Must be proficient in the following areas:
·         Degree or Diploma in Tourism Management or its equivalent
·         Minimum of at least 3 years’ experience in a busy Tour and Travel Company
·         Proficiency in Computer skills especially GRANIT system
·         Must have excellent guests’ service and communication skills
·         Excellent time management skills and keen to details.
·         Attention to details and high level of accuracy
·         Excellent interpersonal and organization skills
·         Ability to make quick and balanced decisions
·         Can work on late evening/ night shift.
·         A Team player
Job Advertisement: Tour Leader
The main role for this position is to guide and accompany guests travelling to various high end destinations and ensure that holiday runs smoothly and meets all of its promises and expectations.
Key Responsibilities

·         Consistently deliver a high level of guest service and satisfaction
·         Plan, organize and provide leadership to guests touring various destination of interest.
·         Provide personalized service, finest educational experience and seamless travel arrangement.
·         Provide in-depth knowledge about the country rich heritage, its culture, religion, Art scene and current affairs
·         Offer a wide knowledge of the wild both flora and fauna
·         Provide in-depth knowledge about various exclusive high end destinations.
·         Deal directly with guest issues and concerns; ensuring guest’s satisfaction is effectively achieved.
·         Assist and accompany guest during optional activities and meals.
·         Communicate range of information on itineraries before Safari
·         Inform guests of arrival and departure time at each destination on the itinerary
·         Respond to guest’s question and offer help to any problem that may arise.
·         Play the role of a cultural ambassador, offering commentary and interesting titbits of information, which will allow visitors to fully experience and enjoy the
·         Country’s social, cultural and historical highlights.
·         Provide report for each trip, in the requested format.
Qualifications
·         Degree or Diploma in Tourism and Wildlife.
·         A registered member of KPSGA and a holder of at least bronze medal but preferably Silver medal.
·         5 years experience as a Tour Leader in a tour Company dealing with very high end clientele.
Key Competencies
·         Excellent guests relations skills
·         Excellent communicator with great confidence
·         Affable , intelligent and experienced travel companion
·         Ability to make the logistics of travel irresistibly effortless.
·         Able to effectively communicate in English , in both written and oral forms
·         MUST have knowledge and fluent in Foreign languages.
·         Strong organizational and time management skills.
·         Excellent interpersonal skills
·         Knowledgeable in Flora, Fauna, social, Art and Cultural highlights
·         Familiarity and knowledge of key high end holiday destinations.
·         Computer literate
·         Strong ability to work under pressure with minimum supervision
Send your application clearly stating the position applying for in subject to jobs@micato.co.ke by 19 October 2018.
Please note that, only shortlisted candidates will be contacted.

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